Overview: Responsible for effective installation, configuration, operation, and maintenance of systems hardware related infrastructure. Ensures Data Center standards are complied with and policies and procedures are followed as outlined.
Interpret and refine project requirements through active written and verbal communication with engineering staff and other less technical team members.
Assign appropriate rack space, infrastructure cables and ports, LAN switch ports, and management switch ports.
Accept delivery and pick-up of equipment, staging equipment for installation and pick-up, and proper handling of shipping documents.
Install and remove routers, switches, servers, security appliances, and other equipment, as well as, copper cable, fiber cable, racks, patch panels, and other infrastructure components commonly found in a data center environment.
Engage with the project team to ensure all projects are implemented in step with documented processes, procedures, and standards and with minimal impact to the business.
Develop and maintain adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities.
Interact with others to clearly explain technical requirements, instructions, and status through written and verbal communication with individuals of varied technical knowledge and at all organizational levels.
Complete evening responsibilities as scheduled as well as 24x7 on call as required.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
Education and Experience Required: Combined minimum of 4 years' higher education and/or work experience
Capability to read and digest technical information
Proven written and verbal communication skills
Experience providing updates and statuses
Experience communicating technical problems to management
Strong customer focus, including experience managing customer needs and multiple work priorities
Education and Experience Preferred: Associate's degree in Technology or related field
Certifications or special training in related technologies