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Tailor-Maker at American Eagle Outfitters in New York, New York

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

POSITION TITLE: Tailor / Maker

REPORTS TO: General Manager / Store Manager

STATUS: Full Time / Part Time


The AE Maker Shop is a highly skilled professional station in stores, offering customers the unique opportunity to customize & personalize their denim. We are looking for a hard-working, innovative, and collaborative tailor to work in American Eagles stores. The ideal candidate is someone who is able to balance workload while being customer facing.


  • Understand the needs and requirements of the customer, including customizing of our AE Jeans on the sales floor

  • Support the sales floor team with sales and delivering exceptional customer service, once tailoring duties are complete

  • Provide sound advice on the product, calculate lead times to ensure the customer's expectations are accurately managed

  • Take a customer-centric approach in working with our customers, showing enthusiasm for the product and brand

  • Follow quality control guidelines and garment inspection

  • Meet or exceed required productivity levels and ensure every request is responded to in a timely manner

  • Maintain an accurate record of customize completed, utilizing the tools provided

  • Ensure preventative maintenance of equipment and report any damage or broken equipment immediately

  • Communicate supply needs to the Management to ensure all supplies are available at all times

  • Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction

  • Knowledge and ability to complete all alterations needed in store.

  • Excellent organizational, interpersonal, and time-management skills

  • High level of ownership, accountability and initiative

  • Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.

  • Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.

  • Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.

  • Understand and adhere to all company policy and procedures.


  • Minimum high school education or equivalent.

  • Ability to sew and stitch to a high standard

  • Strong prioritizing, interpersonal, problem-solving & planning skills.

  • Skilled at making quality decisions in a fast-paced and complex environment.

  • Strong communication, presentation, and follow-up skills.

  • Effective interpersonal and communication skills with all levels.

  • Proven ability to work in a fast-paced and deadline-oriented environment.

  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.

  • Ability to perform Essential Job Functions.

  • Computer and technology proficient.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.