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Senior Specialist - Telecommunications at Marsh & McLennan Companies in Hoboken, New Jersey

Posted in Other 30+ days ago.

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Job Description:

Senior Specialist- Telecommunications

Location: Hoboken

What can you expect?

  • Opportunity to work on cutting edge technologiesandchallenging projects,
  • Deliver new network solutions and services ranging from medium to extra-large sized, business-critical and strategic projects that have significant technical and logistical requirements.
  • Act as Project owner for all Telcom Operations deliverables

What is in it for you?
  • Work with hard-working team members in an atmosphere that encourages the expression of ideas which will contribute to our clients' and to the company's success.
  • Benefits: Health, Dental, Vision, 401K
  • Rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Paid Time Off for the things you love to do
  • Holiday and Sick Time available
  • Training to help advance your skills for career development

In this role you will be responsible for:
  • Designs enterprise solutions for iterative projects using engineering standards and best practices. Produces relevant design documentation.
  • Develops a comprehensive implementation approach and playbooks for bringing solutions and/or services into production.
  • Performs all pre-configuration, pre-production testing, POC & Pilot activities.
  • Deploys solution infrastructure according to defined rack elevations, providing the necessary network cabling/connectivity.
  • Completes any configurations needed to bring the infrastructure or service live into the production environment.
  • Conducts all required testing, document results, and provides production certification.
  • Updates documentation to reflect "as-built" design. Conducts review meeting and operational turnover with the operations teams.
  • Organizes end user training where needed.
  • Changes management processing.
  • Monitors Incidents queues: troubleshoot and complete or assign tickets as required.
  • Performs tier-III or deep-dive analysis to identify root cause for all elusive issues.
  • Takes over responsibility to track and resolve issues/incidents that are chronic and/or persisting in the environment. Engages outside suppliers/vendors for assistance with resolution where appropriate.
  • Assists with Level-3 incident management.
  • Assists the operations teams with technical troubleshooting and on-site/hands-on support (where applicable) during major incidents and outages.
  • Provides Cross-Team/Cross-Tower support.
  • Provides technical, resource, and support to other MGTI towers as requested.
  • Obtains quotes, negotiates pricing, and submits orders into the requisitioning system.
  • Tracks expenditures against budget.
  • Provides input to the annual budgeting process by submitting project budget proposals with projected costs.
  • Provides cost allocations to finance.
  • Develops remediation plans for issues & risks, escalating to PMO when appropriate.
  • Manages operational ticketing queues: changes, incidents, problems and service requests.
  • Provides status on Telecom deliverables.
  • Manages internal team/peer resources with deliverables supporting delivery.
  • Manages external resources that are dependencies.
  • Follows best practice project management including approach, certification, back out strategies and approvals.

We would like you to have: :
  • 5-7years of experience
  • Significant Cisco experience is required,
  • Experience with branch deployments, environment build outs
  • Experience with large enterprises deployments is preferred including retail environment
  • Flexible with working night shifts
  • Ability to travel

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The company's nearly 75,000 colleagues advise clients in over 130 countries. With annual revenue over $15 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading firms. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk; reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

For more information, visit, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.