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3M HIS Sr. Product Engineer at 3M in Murray, Utah

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

Sr. Product Engineer

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

As a Sr. Product Engineer, you will provide input to new product requirements and provide subject matter expertise during development cycle.  Product Engineers provide support during the Beta and QA phase and support during and after product release.  The Product Engineer acts as Project Manager for support issues after the products have been released.  You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:


  • Provide 2nd level support to the 1st and 2nd tiers of support, implementations, and Field Service on escalated issues.

  • Act as the go-between for Development, our Development partners and the PSC.                       

  • Enter, track and help set priorities for escalated issues                                                                 ­­

  • Verify Service fixes and Hot fixes                                                                                         ­­­­­

  • Create Technical Bulletins and Notice of Field Change Bulletins.                                     

  • On-site visits to external and internal customers as well as partner locations as needed.

  • Assist with diagnosis and correction of escalated issues.                                                  

  • Review and provide input during requirements gathering for new products.                               

  • Assist QA group during Alpha and Beta test phases of new products.                              

           

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:


  • Bachelor’s Degree or higher from an accredited university OR High School Diploma/GED or higher from an accredited institution and a minimum of four (4) years of experience in healthcare IT/Support in lieu of the Bachelor’s degree education requirement

  • Two (2) years of experience in a technical support environment

  • Two (2) years of experience with PC and server hardware and operating systems

  • Two (2) years of experience with network connectivity (LAN, WAN & Internet)

  • Two (2) years of experience working with virtualization (VMWare, RDS, XenApp, XenDesktop) including setup and troubleshooting.

Additional qualifications that could help you succeed even further in this role include:


  • Experience in Healthcare IT/Support.

  • Experience with Radiology Software

  • Ability to troubleshoot application and hardware issues

  • Excellent written and communication skills

Travel: May include up to 50% travel

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

See job description.