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Pharmacy Sales Advisor / Client Account Manager - CT at 091 Cigna Health & Life Ins. Co. in Bloomfield, Connecticut

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Pharmacy Senior Clinical Consultant (Clinical Account Manager)

As part of CIGNA Pharmacy Management, the Clinical Account Manager serves as the primary pharmacy benefits subject matter expert in an assigned geographic market that supports the Cigna medical sales team to drive client retention and conduct renewal activities for an assigned book of business.

The clinician in the Clinical Account Manager position will be responsible for developing  and maintaining relationships with internal stakeholders, brokers/consultants, and clients to advance the CIGNA Pharmacy Management retention and growth strategies.

The primary roles of the Clinical Account Manager are:

  • Retain assigned client book of business

  • Educate and consistently advance the knowledge of pharmacy products and benefits within the Cigna Medical sales organization

  • Partner with the Medical sales teams, clients, and broker/consultants to optimize the pharmacy benefit performance

  • Offer and successfully sell-in a suite of pharmacy management programs/solutions that align to Cigna's overall value proposition of lowering total health cost

  • Promote opportunities to expand pharmacy earnings contribution to the broader Cigna organization through individual client and Medical sales organization initiatives

Responsibilities include:

  • Maintain comprehensive and current knowledge of Cigna Pharmacy Management’s products, programs and processes

  • Provide an ongoing presence in the market and sales office that are assigned for support to build a stronger knowledge of pharmacy within the Medical sales teams and matrix partners

  • Satisfactorily support and retain assigned client/customer book of business

  • Actively support finalist meetings for renewing clients

  • Demonstrate a clear understanding of a client’s needs/goals/objectives

  • Provide strategic pharmacy management options to control cost

  • Analyze pharmacy utilization in order to provide clients with consultative solutions

  • Lead the presentation of the pharmacy component of client annual review and strategy discussions

  • Understand individual market trends and strategies, tailor approaches and solutions to meet market needs

  • Interpret and translate pharmacy coverage rules based on CIGNA policies and evidence-based medical guidelines

  • Support Medical sales teams, Pharmacy Account Managers, and  Pharmacy Account Executives with escalated clinical  issues as necessary

  • Build key broker/consultant relationships as the pharmacy subject matter expert in support of Cigna's clients and markets

  • Through connections with the Go To Market Clinical Lead, participate within various work groups, forums, and teams to provide market and client feedback to further build out the offerings of Cigna Pharmacy Management


  • 3 years or more of PBM experience in a clinical role supporting client expectations

  • Clinical pharmacy background required; R.Ph. or Pharm.D required

  • Experience with consultative client management methodologies

  • DNA of ownership, accountability and responsibility

  • Operational understanding and competence with PBM clinical programs and product offerings

  • Excellent verbal and written communication skills

  • Excellent presentation skills in group settings

  • Technical skills using  Microsoft programs

  • Strong collaboration and relationship building skills

  • Proven ability to influence and solution sell

  • Willingness to travel  up to 50% of the time (seasonally), at times with little advance notice

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.