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Director, Commercial Operations - U.S. at PTC Therapeutics, Inc. in SOUTH PLAINFIELD, New Jersey

Posted in Transportation 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Job Description Summary:

Commercial Operations is a key strategic partner to General Managers in understanding and measuring commercial performance in order to achieve departmental, regional and corporate wide objectives.

The Director of U.S. Commercial Operations works closely with U.S. General Managers (GMs), U.S. Commercial Leadership and Global Business Insight teams (among other groups) to identify and synthesize datasets; provide actionable insights; aid in the development and tracking of key performance indices and support U.S. operations.

The Director should be well versed in standard customer relationship management tools (e.g. Veeva), understand large data sets (i.e. claims data), be knowledgeable of analytical methodologies and committed to continual improvement and identifying best practices (within and across companies).

This is a highly visible and complex role requires a strong leader that is well organized, detail oriented, quality minded and customer focused. The candidate must be highly collaborative and possess excellent communication skills (both written and verbal).

Finally, this position includes a managerial role that requires the Director to be able to foster a productive team environment consistent with the PTC culture and dynamic workplace.

Job Description:

  • Participate as an integral member of the Commercial team for in-line products.

  • Collaborate closely with Marketing and Sales to ensure information needs are identified.

  • Work with patient level claims, account, and Health Care Professional (HCP) sales analyses to answer business questions related to the brand, marketing, and market access analytics.

  • Gain familiarity with patient journey, line of therapy and source of business analytics.

  • Develop new capabilities to build analyses and models that utilize best practices and industry knowledge with respect to sales activity data.

  • Provide an objective and detailed understanding of current markets, product performance, customers, and competitors.

  • Build strong relationships with internal partners (Marketing, Sales, Market Research, Medical Affairs, etc.) collaborating effectively to ensure team success.

  • Create value by adding own and synthesizing group insights into actionable reports.

  • Lead reporting projects that enhance the capabilities and effectiveness of the Marketing, Market Access (Managed Markets), and Sales in business analytics and data driven insights. This involves identification of business issues and collaborating in the implementation of data sources, analysis techniques, and setting recommendations.

  • Collaborate with internal experts in Analytics, Market Research, Marketing, Sales, Competitive Intelligence, and Market Access to generate robust market assumptions and analytics strategy.

  • Participate in key market analytics projects to inform strategic and brand planning, forecasting, and market access projects.

  • Responsible for the preparation and delivery of sales analytic tools and technical training to new Commercial team members including Field Sales Force (e.g. reports available, BI software tools in use at Taiho, etc.).

  • Work with Commercial and Corporate departments (e.g., IT, Finance, Marketing) to ensure data quality, compliance and improve the quality of analytics.

  • Identify and proactively seek out opportunities to automate processes to reduce errors and to free up time for more creative work on existing deliverables.

  • Manage effectively third-party vendors and external partners.

  • Set priorities and allocate resources while taking accountability for achieving results.

  • Must work and thrive in a fast-paced entrepreneurial environment.

  • Coordinate data integration and quality control including data feeds to and from other departments. Ensure proper data flow to downstream systems and oversee the development of business rules, process flow and downstream Home Office and Sales Force reporting platforms.

  • Lead for Project Management in the development and enhancements of Account Management capabilities and deliverables, such as data flow and data visibility to customers.

  • Responsible for the intake and effective management of field questions/feedback to include routing to appropriate departments and vendors for resolution.

  • Manage sales forces materials warehousing, inventory level and obsolescence

  • Enhance and harmonize territory insights and analytics to identify local and national opportunities

  • Manage field CRM process. Develop, train and maximize use of CRM including  Call Planning.  Constantly monitor and implement best practices  

  • Provide follow through on key initiatives including developing metrics to show the value and progress of key initiatives

  • Support operational launch planning for products entering the portfolio (12-24 month pre-launch strategic planning)

  • Work closely with BI team on continuous improvement of our dashboards and reporting tools and data sources for US Management team. Implement repeatable dashboards for various functional areas

  • Maintain weekly field sales roster and facilitate New Hire on-boarding training activities.

  • Support sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings

  • Coordinate with Marketing and Medical Affairs the preparation of National and Local congresses

  • Coordinate the Incentive Compensation data analysis, calculation documentation and approval process

Supervisory Responsibilities

  • Position include the management of one collaborator

  •  To lead this lean organization will  be required to "roll up your sleeves" to get ensure the work gets done


  • Bachelor’s Degree in a quantitative field

  • Minimum of 5 years’ experience in relevant roles

  • Required experience in the pharmaceutical or life science industry

  • Experience in rare disease or specialty products preferred

  • Strong ability to manage, assist and track multiple ongoing projects

  • Ability to partner effectively with cross functional teams and influence without authority

  • Strong written and oral communication skills

  • Proven leadership and teamwork abilities

  • Proven business acumen, including strong analytical skills, interpretation, and business problem solving

  • Self-directed in ambiguous situations

  • Excellent presentation and verbal skills

  • Capable of being innovative and dynamic in approach to work

  • Strong collaboration and prioritization with IT on making enhancements to platform.

  • Experience in designing sales reports and dashboards

  • Strong knowledge of data quality management and best practices

  • Advance proficiency with Microsoft Excel and PowerPoint

  • Knowledge of Power BI a strong preference as this is the cornerstone of PTC data analysis  

  • Working Knowledge and application of a data management toolkit (i.e. Power BI , Excel, AS, Word, R, Python, Alteryx/ETL, and PowerPoint

  • Strong data, problem-solving, and decision-making skills with strong confidence and desire to present & communicate internally

  • Strong sense of teamwork and collaboration skills

Some travel may be required

EEO Statement:

PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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