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Universal Associate II (Teller/New Accounts) at First Citizens Community Bank in MOUNT JOY, Pennsylvania

Posted in Management 30+ days ago.

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Type: Full-Time

Job Description:


Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB's standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank's sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identifies customer needs and develops solutions to exceed customer goals and expectations.
Constructively interacts with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II

Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses
Completes all necessary maintenance on customer accounts
Responsible for maintaining IRA/SEP files
Performs a variety of operational duties and data input functions
Processes deceased and estate accounts
Understands a variety of operational procedures
Demonstrates good analytical and decision-making skills.


Hours will average approximately 38-40 per week. Hours will vary and schedule will include working days, evenings, weekends, and most holidays. May work in other offices as needed. This position is budgeted for 2,040 hours per year.

BENEFITS: Comprehensive benefit package to include

Health, dental, and vision benefits
401K w/ company match
Paid vacation and sick time
Group and voluntary life insurance
Aflac supplemental plans
Employee Assistance Program