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Associate Customer Support Scientist at GENEWIZ LLC in SOUTH PLAINFIELD, New Jersey

Posted in Other 30+ days ago.

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Job Description:


At Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title
Associate Customer Support Scientist

Job Description

Want to be part of a company whose goal is to be the best in the world and the best for the world?

Apply today!

GENEWIZ is seeking an Associate Customer Support Scientist to join our Molecular Genetics team.

The Associate Scientist I, Project Management position in Molecular Genetics is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with GENEWIZ.

Title: Associate Customer Support Scientist

Location: South Plainfield, NJ

  • Provide consultation and troubleshooting for the molecular biology services including:

PCR and sequencing applications

DNA, RNA, cDNA applications

Gene synthesis

DNA cloning

Site-directed mutagenesis

DNA sequencing

Next-Generation Sequencing

Various custom molecular biology techniques
  • Provide support to Sales team regarding the above services
  • Review and ensure accurate submission of general inquiry information for quote generation
  • Coordinate sample management between clients and the laboratory
  • Supervise and manage customer accounts and projects
  • Communicate with customers via phone and e-mail
  • Draft typical project descriptions and estimates

  • BS/BA degree in Life Sciences or equivalent required
  • Strong background in molecular biology is preferred
  • Prior customer service experience is preferred
  • Excellent interpersonal skills; both verbal and written are essential
  • Closely follow Standard Operating Protocol (SOP)

GENEWIZ is a leading global genomics service company and trusted provider for DNA sequencing, gene synthesis, molecular biology, next generation sequencing, bioinformatics, and GLP regulatory services.

From the company's founding, GENEWIZ has maintained its unwavering commitment to providing customers with the best value. Excelling in both science and customer support, GENEWIZ is dedicated to accelerating scientific discovery, as well as to developing and delivering innovative solutions for translational medicine and healthcare. Easily accessible around the world, GENEWIZ is the preferred partner at leading academic, pharmaceutical, biotechnology, agricultural, government, and clinical institutions.

GENEWIZ employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning opportunities, competitive compensation, rewarding bonus programs, and a wide range of work/life benefits designed to make your life easier.

Visit our Careers page at to view our open positions and apply.

Connect with us on LinkedIn and Twitter @GENEWIZ

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance.

Brooks Automation is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.