Golder is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership.
Do you have the desire to learn? The drive to excel and thrive in an engaged, collaborative environment?
Golder has an opportunity for a Desktop Support Analyst to join the team in our Redmond, Washington location.
The purpose of the Desktop Support Analyst is to support the "end-user computing" environment.
Working in the Global Desktop Support team, the Desktop Support Analyst will provide user-facing desktop support, computer provisioning and deployment services, and focus on offering excellent customer service, in particular for remote locations where there is no on-site IT support.
Responsibilities of the role will include:
Conduct the installation, configuration and deployment of Windows end-user operating systems - currently Windows 10;
Perform PC hardware installation and troubleshooting;
As part of the deployment task, conduct full user-state migration;
Provide application installation and support;
Resolve support issues that are assigned to desktop support from the Golder Global Helpdesk and;
Adhere to published SLAs to ensure all tickets are resolved in a timely manner
Many Golder locations do not have IT support resources, and so remote support will be undertaken. However, there will be occasions when national and international travel will be necessary when on-site support is required;
Display a 'safety first' attitude in line with an interdependent health and safety culture, promote positive health and safety, raise safety issues through the appropriate channels and adhere to Golder health and safety policies and procedures;
Act in the spirit of Golder's values and do not misinterpret their meaning. Adhere to the Code of Conduct at all times and raise concerns as appropriate. Regularly familiarise self with the Code of Conduct and how it is applicable to own role/position within Golder; and;
Ensure actions and behaviours are aligned to Golder's Equality Policy at all times.
This job description describes the principal purpose and main elements of the role. It is a guide to the nature of the main duties as they currently exist, but it is not intended as a wholly comprehensive or permanent schedule of tasks. The post holder is expected to work flexibly and respond positively to changing business needs.
Skills and Qualifications:
Educated to high school level, with a recognized qualification in at least one subject of a scientific or technical nature, ideally computer studies (or equivalent);
A minimum of 3 years in an IT support role, ideally end-user focused, and within the engineering consultancy industry
Excellent knowledge of end-user computer hardware, including workstations, monitors, notebooks/laptops, printers and peripherals;
Excellent knowledge of the Microsoft Windows operating system, common applications, specifically Microsoft Office 365, and other popular computer software;
Experience of Incident management using a recognized ticketing system;
Excellent troubleshooting skills;
Self-motivated and focused, able to work independently;
Experience of working in a remotely managed and structured, team-orientated, collaborative environment;
Excellent communication skills, both written and verbal;
Good attention to detail;
Analytical, problem-solving approach;
Full driving license; and
Willingness and ability to travel, and potentially internationally.
A good understanding of computer networks;
A good understanding of Microsoft Server Operating Systems;
Opportunity to deepen your expertise in a dynamic work environment;
Innovative and collaborative multidisciplinary projects; and,
On the job training, mentoring and coaching.
Renowned for technical excellence, Golder is a leading, global employee-owned engineering and consulting firm with over a half century of successful service to its clients. With over 165 offices in over 40 countries, Golder's 7,000 professionals are driven by a passion to deliver results, offering unique specialized skills to address the ever-evolving challenges that earth, environment and energy present to clients across the infrastructure, mining, oil and gas, manufacturing and power sectors.
Equal Opportunity Employment Statement
Golder is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, gender, gender identity or expression, sex, genetic information, marital status, national origin, race, religion, protected veteran status, sexual orientation, citizenship status, individuals with disabilities or other characteristics protected by law. Golder is a background screening, drug-free workplace.
To learn more about our company and culture click here to view The Promise of Golder video.