AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a Process/Workflow Manager to support the National Security Sector, in providing support by implementing and maintain the ITSM Process Management Strategy and resultant workflows and will drive day to day activities to ensure the Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.
Understanding foundational concepts and navigates the relationships between ITSM Processes, ITSM Process requirements, and business/IT management needs that span multiple ITSM Processes
Leading the efforts and process to gather and create ITSM Process requirements or process improvements
Leading design and/or coordination of workflows that implement the ITSM Processes
Acting as the supportive source of knowledge for a ITSM processes.
Leading the analysis and recommendations for ITSM Process cost saving opportunities
Leading the process Continual Service Improvement efforts
Responsibility for the effectiveness of the process
Leading and supporting analysis of ITSM Process execution, efficiency, effectiveness, and process management activities
Leading the appropriate ITSM Process boards and committees
Driving the day to day activities to ensure the accuracy, governance, and maintenance of ITSM Processes
Leading the escalation / communication of risks and issues as appropriate
Supporting the communication and training of ITSM Processes to operational and engineering team
Required Clearance: Active TS/SCI, with Poly (#polygraph)
Candidate must have 10 years of experience that can be a combination of work history and education
This equates s to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. 12 years of experience that can be a combination of work history and education
Must comply with DoD 8570
Deep Knowledge with the related ITSM Processes and Polices
Deep Knowledge with workflow tools; e.g. ServiceNow; Experience working in a team-oriented, collaborative environment.
ITIL v3 Foundations Certification
Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization)
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V