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Manager, Non-Clinical Care Management - Special Needs Children at WellCare in Chicago, Illinois

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Manages the activities of supervisory associates and their subordinate work group(s) and/or exempt individual contributors for assigned area of responsibility. Works with the Supervisor(s) and Case Managers to assess, plan, implement, coordinate, monitor, and evaluate services and outcomes to maximize the health of the Member. 

DEPARTMENT:  Mer-IL-Case Mgmt.

REPORTS TO:   Sr. Manager, Non-Clinical Care Mgmt.

Essential Functions:

  • Manages and develops direct reports who include supervisory and/or exempt professional personnel including but not limited to hiring, mid-year and annual reviews, Performance Improvement Plans (PIP), terminations, etc.

  • Develops and implements case management workflows and policies & procedures.

  • Partners & collaborates with other departments cross functionally regarding case management and/or Clinical Services initiatives.

  • Manages & resolves e-mails and escalated phone issues in response to provider, staff and other department requests.

  • Directs work assignments, measures results and initiates personnel actions as required.

  • Develops, implements and manages process improvement initiatives.

  • Establishes objectives, schedules, and manages cost data for Case Management Department.

  • Coordinates activities of unit to meet contractual company deadlines and resolves interpersonal conflicts.

  • Applies a comprehensive knowledge of Case Management to the completion of assignments.

  • Proactively monitors appropriate metrics to drive up efficiency.

  • Chairs case management committees as applicable.

  • Maintains current knowledge of case management topics and acts as the unit’s subject matter expert (SME) on case management at department and company meetings.

  • Performs special projects as needed.


Candidate Education:

  • Required a Bachelor's Degree in Health Administration or equivalent work experience at an MCO  
Candidate Experience:

  • Required 5+ years of experience in an acute clinical care setting and/or MCO related experience

  • Required 3+ years of experience in case management

  • Required 1+ year of management experience
Candidate Skills:

  • Intermediate ability to work independently

  • Intermediate demonstrated time management and priority setting skills

  • Intermediate ability to work in a fast paced environment with changing priorities

  • Intermediate ability to drive multiple projects

  • Intermediate demonstrated written communication skills

  • Intermediate demonstrated interpersonal/verbal communication skills

  • Intermediate ability to create, review and interpret treatment plans

  • Intermediate demonstrated negotiation skills

  • Intermediate ability to lead/manage others

  • Advanced knowledge of healthcare delivery

  • Advanced ability to effectively present information and respond to questions from families, members, and providers

  • Advanced ability to effectively present information and respond to questions from peers and management

  • Intermediate ability to implement process improvements

  • Intermediate ability to analyze and interpret financial data in order to coordinate the preparation of financial records

 Technical Skills:

  • Required intermediate Microsoft Outlook

  • Required intermediate Microsoft Word

  • Required intermediate Microsoft Excel

  • Required intermediate Healthcare Management Systems (Generic)

  • Preferred intermediate Microsoft Visio