Borrower Communication Coordinator at Cenlar in EWING, New Jersey

Posted in Other 24 days ago.

Job Description:

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Borrower Communication Coordinator.

  • Facilitate weekly letter change prioritization meeting including developing agenda, reporting, and minutes of meeting.
  • Communicate with stakeholders, including legal and compliance, regarding approval and general process status of tickets within the letter workflow process.
  • Facilitate assigned steps in the change management process, including letter requirements, technical specs, and documentation.
  • Ensure communication template documentation is in required format and presented in an organized and professional manner.
  • Perform updates in the Borrower Communications Management (BCM) Platform and document reasons for changes, updates, and other pertinent information within library and platform.
  • Conduct weekly reporting on letter status, accomplishments, progress, priorities and or issues.
  • Assist with development of the letter life cycle reconciliation and quality assurance process with internal business teams and outside resources.
  • Immediately report issues and communicate gaps/potential risks.
  • Contribute toward identified solution required for reconciliation and closure.
  • Troubleshoot problems and proactively identify opportunities and gaps within the communication change process.
  • Keep abreast of developments throughout the company, along with any regulatory changes that could impact letters or requirements to create new letters.
  • Other job related duties as assigned.

  • High School Diploma required; Bachelor's degree preferred
  • Knowledge of mortgage servicing, change management, project management preferred
  • Proficiency in Microsoft Office suite, particularly Access
  • Ability to multitask and meet critical deadlines
  • Ability to work in a fast paced environment
  • Ability to work as part of a team with multiple levels and provide leadership to ensure all parties fulfill their responsibilities and meet deadlines
  • Excellent written, verbal and interpersonal communication skills
  • Strong analytical skills
  • Strong attention to detail
  • Ability to be flexible with changing business needs and work environment

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

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