Default Loan Servicing Associate 5/26/2020 at Cenlar in Tempe, Arizona

Posted in Other 24 days ago.

Job Description:

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Default Loan Servicing Associate I.

  • Handle inbound and outbound calls using internal dialer application
  • Maintain daily departmental standards and expectations relative to productivity measurements
  • Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts.
  • Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options.
  • Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws.
  • Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client, and company requirements.
  • Document loan files for all communication regarding incoming/outgoing phone calls.
  • Other duties as assigned.

Q ualifications:
  • Associate's degree or equivalent collections/call center background.
  • Up to 2 years' collection call center experience preferred.
  • Excellent interpersonal, oral, and written communication and presentation skills with strong negotiation skills
  • Strong organizational skills to multi-task and meet deadlines
  • Ability to work in a team-based atmosphere, be coachable, and perform in a helpful and learning culture
  • Ability to operate and keep up in an upbeat and fast work environment

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .

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