Posted in Other 11 days ago.
Type: Full Time
ESSENTIAL FUNCTIONS: * Develop delivery routes and maintain contact with drivers throughout the day
* Collaborate with management to modify daily routes to accommodate the needs of customers
* Act as a communication liaison through the two-way dispatching system and answer incoming phone calls from drivers on the road
* Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
* Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
* Ensure continuous implementation and enforcement of Tire Discounters policies and procedures.
* Build and maintain a team effort consistent with the goals of the company
* Assist and perform other duties of absent employees as necessary.
* Be a strong mentor and lead by example.
* Protect company assets, cash, inventory, equipment, systems and documents
* Adhere to state, local and federal laws
* Maintain a drug-free workplace
* Adhere to policies for work orders and invoices
KNOWLEDGE, SKILLS, AND ABILITIES: * Previous dispatcher work experience preferred
* Must be able to work a flexible schedule that includes occasional evenings and Saturdays
* Minimum 2 years of previous customer service and/or sales experience
* Strong telephone, verbal and written communication skills
* Ability to work under pressure and handle multiple tasks at one time
KPIS: * Service Valet Outpost car count growth through effective routing
* Service Valet Outpost customer service ratings through effective routing
* Car count of Service Valet Center and supported retail stores through effective routing
EDUCATION AND WORK EXPERIENCE: * High school diploma or higher
* Minimum age requirement of 18 years
* Valid In state motor vehicle license
* Ability to work Saturdays
PHYSICAL DEMANDS: * Sitting for long periods of time
* Minimal walking, or standing, throughout the day
* Talking, typing, and texting continually throughout the day