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Service Valet Dispatcher at Tire Discounters in Blue Ash, Ohio

Posted in Other 11 days ago.

Type: Full Time

Job Description:

ESSENTIAL FUNCTIONS: * Develop delivery routes and maintain contact with drivers throughout the day

* Collaborate with management to modify daily routes to accommodate the needs of customers

* Act as a communication liaison through the two-way dispatching system and answer incoming phone calls from drivers on the road

* Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes

* Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

* Ensure continuous implementation and enforcement of Tire Discounters policies and procedures.

* Build and maintain a team effort consistent with the goals of the company

* Assist and perform other duties of absent employees as necessary.

* Be a strong mentor and lead by example.

* Protect company assets, cash, inventory, equipment, systems and documents

* Adhere to state, local and federal laws

* Maintain a drug-free workplace

* Adhere to policies for work orders and invoices

KNOWLEDGE, SKILLS, AND ABILITIES: * Previous dispatcher work experience preferred

* Must be able to work a flexible schedule that includes occasional evenings and Saturdays

* Minimum 2 years of previous customer service and/or sales experience

* Strong telephone, verbal and written communication skills

* Ability to work under pressure and handle multiple tasks at one time

KPIS: * Service Valet Outpost car count growth through effective routing

* Service Valet Outpost customer service ratings through effective routing

* Car count of Service Valet Center and supported retail stores through effective routing

EDUCATION AND WORK EXPERIENCE: * High school diploma or higher

* Minimum age requirement of 18 years

* Valid In state motor vehicle license

* Ability to work Saturdays

PHYSICAL DEMANDS: * Sitting for long periods of time

* Minimal walking, or standing, throughout the day

* Talking, typing, and texting continually throughout the day