Customer Service Representative at Buehler's Grocery in Joppa, Maryland

Posted in Other 5 days ago.

Type: Full Time

Job Description:



POSITION TITLE: Customer Service Manager


REPORTS TO: Store Director/Bookkeeper


JOB SUMMARY: * To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS: * Promote customer goodwill by providing high standards of customer service.

* Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.

* Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

* Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

* Delegate responsibilities to cashiers as prescribed by store management.

* Conduct training programs for new associates, as well as associates already on board.

* Assist cashiers with price checks.

* Keep store management and scan coordinator informed of all pricing problems.

* Assist customers with returned merchandise, over rings, and overcharges.

* Approve customer checks and enforce check cashing policies.

* Maintain a regular cleaning schedule and overall good housekeeping of the front end.

* Order and control front end supplies (register paper, ribbons, etc.)

* Greet and customers and be observant of people in the store.

* Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS: * Provide for proper staffing of Service Center and provide proper training for Acting

* Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Strong oral and written communication skills for dealing with customers, employees, and Vendors.

* Strong analytical and mathematics skills for conducting accurate audits.

* Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.