Assistant Business Manager at Alliance Residential Company in Berkeley, California

Posted in Other 5 days ago.

Type: Full Time





Job Description:

Opportunity Starts Here: Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we've revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that's really why we are here in the first place - to build homes, lifestyles, and opportunities for those who call Alliance home. It's this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement. If you're looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you've come to the right place. Welcome home. A Day in the Life: As our Assistant Business Manager you have the opportunity to balance world class customer service with managing the financial aspects to run a successful apartment community. While mentoring the Sales Associates, you will be expected to drive and retain revenue for the property and motivate those around you to do so as well. By supporting the property goals and working in collaboration with the Business Manager, the Assistant Business Manager will strive towards achieving the highest Net Operating Income possible. This position is the backbone of the property as it coordinates all move-ins, move-outs and monthly reports. What You'll Do: * Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events * Assist the Business Manager with compiling reports, resident feedback, and market research or any other reporting as needed * Ensure leasing packets and legal documents are completed accurately * Work with the property management team to develop and implement sales and marketing strategies and goals for the community * Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits/tours and telephone surveys * Conduct site tours, effectively sell community to prospects, and lease apartments. Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments * Oversee and prepare all lease related paperwork in an accurate and timely manner * Assist with the day-to-day operations and manage deposits of rent payments * Work with Business Manager to direct the efforts of the on-site maintenance team to ensure apartments are ready for move in and are maintained in a satisfactory manner * Oversee and maintain company customer service standards What You'll Need to Succeed: Required: * High school diploma or equivalent. Preferred: * Associates or Bachelor's degree * Minimum of 2 years' pervious experience in multi-family, sales, retail, hospitality, property management or another related industry * Prior office experience in residential or retail sales * National Apartment Leasing Professional (NALP) certification Other Knowledge, Skills, and Abilities: * Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed reports * Possess thorough knowledge of the competitive market and amenities surrounding the property * Ability to work through difficult situations and maintain positive interactions with prospective residents, Alliance team members, contractors and vendors * Possess basic bookkeeping knowledge and perform intermediate mathematical functions * Ability to efficiently operate software's such as Excel, Word, and PowerPoint * Excellent verbal and written communication skills * Excellent customer service skills * Attention to detail and follow-up skills What You'll Receive: * Professional and upbeat work environment * Competitive compensation and incentives * Paid training and professional development opportunities * Generous paid time off including vacation, sick, holiday, birthday and volunteer time * Low Premiums for Medical, dental and vision coverage; including access to telemedicine * Paid parental leave for eligible new parents * Flexible spending account * Health saving account with Company match * 401k program with Company match * Housing discounts (When available) * Flexible hours and remote positions (when available) * Company-paid life insurance * Short and long term disability coverage * Team building events * Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America) * Regional and National Award programs * Associate referral bonus program