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Command Center Operator - Wilmington DE at Nemours in Wilmington, Delaware

Posted in Legal 8 days ago.

Type: Full-Time

Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators and automatic transfer switches, medical gas alarms, security, medical and environmental systems. In the event of variation from established parameters, makes adjustments to systems or calls in appropriate resources (in house, contractors/vendors or external agencies) to correct variations. The position receives work requests and dispatches work, makes emergency announcements, enters work workers, receives and relays call information to staff and in general assist with the flow of information in order to insure the effective operation of key procedural and control systems.

Essential Functions:

  • Receives and direct calls for work or assistance to proper department staff. Responsible for maintaining updated paging list, emergency phone numbers and reports. Contacts appropriate department staff when issues arise.

  • Receives work requests, enters work orders into CMS system. Dispatches work requests to appropriate staff. Receives and directs calls for housekeeping services.

  • Distributes contractor badges, logs service techs and vendors.

  • Maintain log books covering events during shifts.

  • Monitors external information from sources including news, weather, state and local emergency broadcasts.

  • Maintain the equipment status and general information board in the Command Center.

  • Log and distribute keys to various vehicles.

  • Pages out alerts and alarms including Code Blue, Active Shooter, Code Pink alerts.

  • Monitors Security system as directed. Operates CCTV and DVR equipment including PTZ cameras, recorders, security/intruder alarms

  • Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.

  • While generally based in the Command Center, may have to leave and check Mechanical Rooms, elevators, etc.

  • Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor


High school or GED equivalent.

Basic mathematical ability required including basic mathematical operations, fractions & ability to read and interpret graphs

Schedule: Rotating days and shifts. 12 hour shifts.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.