Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!
The Customer Service Agent - Alarm Monitoring processes incoming signals in adherence to policy and follows designated procedures. Alarm Monitoring Agents will respond and communicate with Interface's customers in a positive and pleasant manner.
ALARM CLIENT CALL CENTER AGENT RESPONSIBILITIES:
Process incoming alarm signals, example- burglary or fire alarms
Dispatch proper authorities and notify responsible parties
Run and complete shift reports
Communicate with previous shift and handle what needs to be done
Follow up with customers on problems
Control nuisance and/or faulty equipment by issuing service tickets
Log all shift activity
Train new employees
Other duties as assigned by Management
Job Requirements CUSTOMER SERVICE ALARM MONITORING AGENT QUALIFICATIONS:
EDUCATION and/or EXPERIENCE
High School Diploma
Previous Customer Service Experience a plus!
Call Center Experience a plus!
SKILLS and ABILITIES
Excellent written and verbal communication skills
Ability to work with customers over the phone in all manner of condition
Customer service skills
Ability to work in 12-Hour Shifts (6am to 6pm, or 6pm to 6am)
Ability to work every other weekend
Ability to work some holidays
Ability to work without direct supervision
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed indoors in a fluorescent-lit work space at the employer's office.
Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.
At Interface, it's the human equation that drives us.
Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry's most comprehensive bundle of integrated solutions that connect and protect some of America's best-known companies.
Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.
Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.
Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.