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Patient Account Manager at University of Oklahoma in Oklahoma City, Oklahoma

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

OU Physicians is Oklahoma's largest physician group
and encompasses almost every adult and child specialty.  

Under general guidance, manages ten to twenty staff members in the Patient
Accounts billing department.  Directly
responsible for developing and implementing policies and procedures for the
centralized billing department. Manages the work of the patient accounts team,
anticipating and resolving issues, and contributing to the decision making
process.   The ability to provide consistent
quality leadership establishing standards for posting of payments, collections,
claims, reception, call center staff and third party agencies.  Develops
policies and procedures, communicates with other personnel, documentation.



  1. Personnel Supervision. Manages/supervises
    a team of Billing Personnel.  Maintains
    adequate staffing level, hires, and trains, conducts performance appraisals,
    disciplines, and terminates staff.  Maintains
    open communication.  Provides for the
    training and development of all employees. 
    Provides discipline and counseling as needed.  Ensures staff promotes positive image of OU

  2. Policies and Procedure
    . Recommends and causes change to new policies and procedures to
    improve performance. Develops policies and procedures for the billing section.  Communicates policies to internal and external
    clinical/departmental staff.

  3. Communication. Responsible
    for reporting regularly how the billing and collection process is serving the
    Group to maintain Patient Account Standards. 
    Accountable for keeping the Executive Director and Assistant Director
    informed on trends and areas of concern. 
    Maintains working knowledge and recommends changes to Information
    Systems and Contracting.   Communicates with staff, Directors,
    Physicians, and other departments.  Acts
    as the liaison between the billing section and upper management, keeping them
    abreast of the performance of the staff. 

  4. Documentation.  Provides documentation of all billing

  5. Lead Employee
    Is the lead employee for the section by handling all but the most
    serious disputes and dealing with difficult situations.  Is accountable for the day to day operations
    of the centralized billing unit. 
    Maintains the highest standard of training and development of staff.

  6. As Needed.  Performs
    various duties as needed to successfully fulfill the function of the position.

Education:  Associate’s
Degree in Business Administration, Accounting, Finance, or closely related


Experience:  36
months experience in medical billing, healthcare insurance, or closely related

Equivalent/ Substitution: 
Will accept 24 months experience in lieu of Associate’s Degree, or
60 months total experience.