Posted in Other 8 days ago.
Type: Full Time
The Collections Representative performs a wide variety of credit and collection functions including processing and verifying applications for credit and solicits payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations. Responsibilities also include keeping records of all delinquent accounts, incomplete files, and credit risks. Sends follow-up letters. Accepts payment on certain accounts.
Drive collection calls and/or correspondence efforts in a fast paced goal oriented collections department
Provide strategic customer service regarding collection issues, processing customer refunds, and review/process account adjustments
Act as the first point of contact for all customer invoice matters
Communicate and drive resolution tactics between the sales and customer care teams to provide high quality customer satisfaction
Develop strong relationships with clients to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
Proficient in planning and organizing time to effectively and efficiently achieve objectives
Contribute to the collections team to drive for timely and quality results
Business Insight Applying knowledge of business and the marketplace to advance the organizations goals.
Manages Complexity Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Drives Results Consistently achieving results, even under tough circumstances.
Ensures Accountability Holding self and others accountable to meet commitments.
Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity.
EXPERIENCE AND SKILL REQUIRED
High School Diploma
Minimum of 3 years of experience in a similar role
Strong knowledge in Microsoft Excel, Word, and Outlook
Strong leadership, communication, and analytical skills
SAP knowledge is a plus
Headquartered in Milwaukee, Rexnord is a concentrated multiplatform industrial leader with exceptional and trusted brands that serve a diverse array of global end markets. Every day approximately 7,000 associates across the globe work to deliver smarter solutions to our customers and create long-term value for our shareholders. Simply put, we advance the efficient use of resources by Solving Smarter.
Zurn Industries, LLC supplies the industrys widest range of advanced water system solutions that enhance and ensure quality, safety, flow control and conservation in and around nonresidential buildings.
TOTAL REWARDS AND BENEFITS
Competitive Salary & Variable Incentive Compensation Plan (position specific)
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Discretionary Personal Retirement Account
Matching 401(k) Contribution
Health Savings Account
Matching Gift Program
EQUAL OPPORTUNITY EMPLOYER MINORITY/FEMALE/DISABILITY/VETERAN