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OHVA, Advisor at K12 Services in Columbus, Ohio

Posted in Education 30+ days ago.

Type: Full-Time

Job Description:


Get to know Ohio Virtual Academy (OHVA) !

K12 believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The mission of OHVA is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!.

The Advisor is the key coordinator and drives the activities of the student and family support team. The Advisor supports a high touch approach to educational support and has superior customer service skills and a commitment and desire to provide the best experience possible for their students and families.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Oversees the entire on-boarding process for assigned students; Serves as a single point of contact after placement, ensuring students have all necessary equipment, and know how and when to access their courses;

  • Contacts late starting or missing students by phone and works to quickly on-board them;

  • Plans and delivers online orientation sessions; Monitors student participation; Coordinates with

  • K12 for the delivery of monthly online parent training events;

  • Moderates homeroom/advisory activities and creates required collateral, e.g. PowerPoint decks, handouts, etc.;

  • Serves as a liaison between the student and other academic teachers and administration;

  • Completes "winback" calls for students wishing to withdraw;

  • Examines academic progress and activity of students on their caseload on a regular basis; Initiates recurring contact by phone with students and their families when students begin showing signs of failure/struggle as determined by grades, missed log-ins, course activity, and number of missing assignments; Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns; Assists students in creating a personal action plan;

  • Contacts every student on their caseload by phone for a regularly scheduled conference call; Answers all phone calls from students, staff and parents; Sends out daily and weekly blasts of important school-level information;

  • Assists with planning and implementing standardized testing;

  • Attends staff meetings; Attends and participates in school and K12 sponsored Professional

  • Development Events;

  • Assists in the development and updating of school policies and procedures via the student and parent handbooks.

  • Strong written and verbal communication skills

  • Excellent problem-solving skills

  • Organizational skills, multi-tasking abilities

  • Ability to work without direct supervision

  • Customer service orientation

  • Flexible schedule; Ability to travel as needed, up to 20% of the time

  • Ability to pass required background check

Supervisory Responsibilities:  This position has no formal supervisory responsibilities.


  • Must Live in Ohio, OR  live in a bordering state (KY, WV, IN, MI, PA) within 50 miles of Ohio state border

  • State of Ohio Paraprofessional Certification

  • Associate Degree in Social Services AND

  • 1 or more years of experience in a customer service environment OR

  • Equivalent combination of education and experience

  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency

 Preferred Qualifications

  • Bachelor Degree in Social Services, Liberal Arts, or Business.

  • Experience working with the proposed age group

  • Experience supporting adults and children in the use of technology

  • An ability to learn new technology tools quickly (e.g., database and web-based tools)

  • An ability to support and guide adults as well as students

 Work Environment: These work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

  • The noise level in the home office is usually moderate (computers, printers, light foot traffic, household appliances, and household distractions).

  • The noise level at meeting locations throughout the state are typically moderate and should not vary much from what is experienced in the home office.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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