Manager Municipal Banking Operations at TCF National Bank in Detroit, Michigan

Posted in Executive 22 days ago.

Job Description:

TCF National Bank

TCF is proud to be an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

ID: 2020-4119
Location: US-MI-Detroit
Category: Lending
Position Type: Regular Full Time


TCF Bank is a premier Midwest bank offering consumer and commercial banking, trust and wealth management, and specialty leasing and lending products and services to consumers, small businesses and commercial clients. We are proud to be an equal employment opportunity employer.

Our team members will join other professionals that share the philosophy of making a positive impact. We are committed to building better communities by improving the quality of life in the communities we serve.

With TCF Bank, you will be part of a fast-paced, community-minded organization while enjoying excellent benefits and top career opportunities.

TCF National Bank and its affiliated companies (collectively TCF) is an equal employment opportunity employer. TCF’s policy is not to discriminate against any applicant or employee because of race, color, religion, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, marital or familial status, genetic information, disability status, protected veteran or military status or any other characteristic protected by applicable law. TCF also prohibits harassment of applicants or employees based on any of these protected categories. TCF’s policy is to take affirmative action to employ and to advance in employment all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or other characteristic as required by applicable law.

TCF provides reasonable accommodations to applicants and employees with disabilities. If you need an accommodation or assistance in the application process, please contact TCF Human Capital Management at [1-833-HCM-8454 or [].

Job Summary


The Municipal Banking Operations Manager will provide leadership and oversight to operations strategy and setting operating standards that deliver exceptional customer service and proactively provide solutions to assist new and existing municipal clients. Drives improvements in capabilities, controls and performance, coordinating with internal partners where applicable. Establishes and ensures compliance with internal policies and procedures.

  • Must have Bachelor’s degree, and a minimum of 5 years in an Operations Role within a Financial Institution, with increased levels of responsibilities, background and knowledge of providing banking solutions, preferrably with municipal clients
  • Proven experience developing operations strategy and setting operating standards for a business function.
  • Demonstrated experience leading projects, initiatives and driving improvements in capabilities, controls and performance.
  • Must have the ability to use discretion and make independent decisions.
  • Strong attention to detail and accuracy - proven ability to produce quality results timely.
  • Ability to deal with ambiguity and multi-task; strong organizational skills
  • Proficient understanding with legal agreements in multiple states, compliance, and risk management.
  • Excellent interpersonal communication skills, both verbal and written.
  • Strong issue resolution skills.


Team Management
  • Supervise, coordinate, coach, mentor, and counsel a small team on activities that proactively manage client accounts and investments to ensure the retention and development of municipal relationships.
  • Responsible for staff retention, performance, and developmental coaching.

  • Oversee the operational functioning of Municipal Banking, ensuring operational policies and practices comply with risk and regulatory requirements; provide recommendations to the Director of Municipal Banking regarding all areas of operations.
  • Collaborate with business partners; work closely with product management and retail operations.
  • Support Director of Municipal Banking by creating executive level reports, presentations, and communications to assist with driving business objectives.
  • Collaborate with appropriate stakeholders to implement new processes / procedures and monitor Municipal Banking operational activities through reporting.
  • Evaluate and identify deficiencies in operations, collect and analyze data, establish facts, draw valid conclusions and recommend solutions to the Director of Municipal Banking
  • Assess and align procedures and streamline workflow that impact operational process
  • Proactively identify and mitigate project risks with corrective action plans while working under strict deadlines.

Customer Support
  • Open new municipal bank accounts and investments with knowledge of Public Act 20 and other regulations that impact municipalities and public funds. Renegotiate rates and term for municipal investment accounts.
  • Conducts Daily transactions on Municipal Funds transactional and investment accounts following bank security and investment procedures.Engage and partner with team members and other LOBs, to connect customers to experts who can help them with specialized financial needs.
  • Handle complex customer issues, effectively investigating and providing resolution