Customer Service Representative - Corona, CA at ARS in Corona, California

Posted in Other 15 days ago.





Job Description:

Overview

AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing services, is seeking a Customer Service Representative. The qualified candidate must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.

Responsibilities

This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!

POSITION RESPONSIBILITIES:
  • Answering inbound calls
  • Scheduling appointments
  • Making outbound calls
  • Addressing customer concerns
  • Working with dispatchers, managers, and technicians to provide excellent customer service
  • Provide timely response and feedback to the customer regarding inquiries


Qualifications

  • 2 or more years of call center customer service experience required.
  • Willing to sit for long periods of time
  • Flexible schedule - position requires working evenings, weekends, and holidays
  • Must be at least 18 years of age
  • High school diploma or GED equivalent

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

ARS/Rescue Rooter - Making it work! Making it right!

We are an equal opportunity employer

AA EOE M/F D/V