AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing services, is seeking a Customer Service Representative. The qualified candidate must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.
This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!
Answering inbound calls
Making outbound calls
Addressing customer concerns
Working with dispatchers, managers, and technicians to provide excellent customer service
Provide timely response and feedback to the customer regarding inquiries
2 or more years of call center customer service experience required.
Willing to sit for long periods of time
Flexible schedule - position requires working evenings, weekends, and holidays
Must be at least 18 years of age
High school diploma or GED equivalent
We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).
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