Dispatcher in Orlando, FL at Global Medical Response in Orlando, Florida

Posted in Other 6 days ago.

Type: Full Time

Job Description:


Requisition ID




Employment Type



Job Title: Dispatcher

FLSA Status: Non-Exempt


The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving,

recording and effectively managing requests for ambulance assistance/transport from various sources.

The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

* Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

* Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

* Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.

* Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

* Responsible for generating applicable reports and checking for accuracy.

* Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

* Relays instructions from supervisors, messages and emergency information.

* Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

* Follows established parameters/formats in receiving requests for service.

* Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

* Adhere to all company policies and procedures.

* Adherence to and compliance with information systems security is everyone s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Non-Essential Duties and Responsibilities:

* Perform other duties as assigned.

Minimum Qualifications:


* High school diploma or equivalent.


* Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher,

Knowledge and Skills:

* Skilled in reading and writing English.

* Ability to communicate clearly on the radio and telephone.

* Ability to record, transmit, and report information accurately.

* Ability to efficiently utilize all equipment assigned to him/her.

* Ability to manage multiple tasks simultaneously.

* Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

* Ability to understand basic computer applications.


Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled