Retail Sales Professional - Folsom, CA at Comcast in Folsom, California

Posted in Other 10 days ago.

Type: Full Time





Job Description:

Business Unit: Position Summary:Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Product & service offerings include:XFINITY TVXFINITY InternetXFINITY VoiceXFINITY HomeEmployees at all levels are expected to- Understand our Operating Principles; make them the guidelines for how you do your job- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.- Win as a team - make big things happen by working together and being open to new ideas- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and our communitiesCore Responsibilities- Provide superior customer service with all customer interactions.- Deep understanding of XFINITY products and services; effectively inform and educate customers - Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.- Understand XFINITY products capabilities and how they outperform the competition. - Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.- Set high standard by meeting or exceeding sales & customer satisfaction goals.- Support store operations including inventory, equipment transactions and payment activity.- Thrive in a fast paced, high-energy, rapidly changing environment.- Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.- Complies with all operational policies and procedures and Comcast code of conduct- Completes all courses in the training curriculum.- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.- Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance. - Require standing for extended periods of time servicing customers- Other duties and responsibilities as assigned.Job Specification- High School Degree or Equivalent- Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience Key Qualifications- Must enjoy interacting with people- Committed to providing world class customer experience- Warm & engaging - ability to develop rapport quickly- Positive, "I can help you with that" attitude- Genuinely curious about customer needs- Solution orientated- Strong communication skills- Consultative selling approach- Passion for technology- Desire to learn- Ability to excel in dynamic environmentComcast is an EOE/Veterans/Disabled/LGBT employerPDN-91c63f5a-0aac-4237-836c-e1434205b486