Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
The Training Coordinator, Operations is responsible for administering the daily activities of the company's operations training program. The role is primarily responsible, under general supervision, for helping ensure trainer and participant success by coordinating live and virtual training events, which includes assigning and managing enrollments, logistics, and materials.
Provide assistance with new hire on-boarding; including and not limited to the ordering/shipping of training materials from vendor to new employees; responding to inquiries.
Manage and maintain national operations training calendars, including all logistics and adjustments as needed.
Coordinate, administer, adapt, and improve training enrollment and logistics.
Create, monitor and distribute specialized surveys and reports to measure effectiveness of training.
Complete all training event pre-work and follow-up tasks including compiling training survey results, recording exam scores, and following up with employees on required learning path and virtual training course completion in GuildU
Provide administrative support to director, managers and trainers in preparing course curriculum content, enrollments, presentations and technical support.
Set up registration, assign training schedules, prepare training materials (e.g. handouts, case studies), monitor student enrollment and progress.
Identify redundancies in processes, potential data tracking oversights, and areas for general improvement as they arise and inform the manager.
Assist with trainings and instructional design by designing and developing content at the direction of the manager.
Provide metrics and system reports as requested.
Respond to employee inquiries of the department.
Perform general clerical duties and office support to director, managers and trainers as needed.
Prepare and modify reports, memos, letters, agendas, and other documents and deliverables, using word processing software, spreadsheets, database, or presentation software.
Process accurate and timely expense reimbursements for managers.
Arrange detailed travel plans and itineraries for corporate travel as needed.
Coordinate and schedule appointments, conference calls, staff meetings, luncheons, annual conferences, and other events; set-up and reserve meeting space, respond to and create calendar requests, order necessary supplies and meals, prepare agendas, work closely with venues on off-site meeting details, contract, budget, catering, etc.
Bachelor’s degree (in Education, Instructional Design, Communications or related field preferred), or high school diploma with certifications or experience in training administration or education.
At least one year experience in administering training programs.
At least one year experience in training delivery, either online or in-person presentation preferred.
Must have strong organization skills and demonstrate a very high level of attention to detail.
Excellent time management skills (prioritizing and follow-up).
Self-motivated, proactive, ability to work effectively in cross-functional, deadline- and metric-driven, fast-paced environment.
Ability to work on multiple projects simultaneously and keep momentum on each and manage to project due dates.
Highly proficient with Microsoft Office suite (Word, PowerPoint and Excel).
Passionate about delivering excellence in customer service.
Exhibit high levels of diplomacy, tact and confidentiality required.
Pursues everything with energy, drive and a need to finish; seldom give up before finishing; especially in the face of resistance or setbacks.
Strong interpersonal, verbal, and written communication skills.
Ability to demonstrate patience and professionalism when interacting with both internal and external customers.
Ability to manage multiple priorities simultaneously.
Low level of independent judgment and discretion used in decision-making.
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.