As the Network and System Admin – Team Lead on the infrastructure support team. You are to ensure the Resiliency, Performance, and System Security of the infrastructure. This includes monitoring the environment, resolution of incidents, upholding security, testing business continuity, creating scripted automations, developing processes, and innovating with technologies. This position will also act as an IT infrastructure expert maintaining the technical infrastructure, responsible for technical guidance and workflow management for a team of staff.
Essential Job Duties and Responsibilities:
Provides 7 x 24 IT infrastructure support as part of the regular on-call rotation.
Provides technical leadership and guidance to more junior team members.
Performs troubleshooting and resolution on systems.
May assist manager in coordinating activities of the team, i.e. scheduling, shift management and other administrative duties.
Provide input to manager on staff performance relating to technology but does not prepare or deliver reviews.
Repairs, upgrades, and provides preventative maintenance on nearly all technologies in the production environment.
Proactively monitors all platforms, ensuring uptime, performance, and service levels are always maintained for all production systems.
Creates new processes for better support and training.
Creating new automation to reduce human error.
Innovate on technology.
Supports the incident management processes. Able to monitor ticket queues and resolve production performance, server, and application related issues to ensure the restoration of the environment.
Participates in Business continuity testing and execution.
Other duties as required
Minimum formal education required for this position:
Knowledge consistent with a Bachelor’s degree in Computer Science, Business Information Systems, or related technical field of study.
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
Minimum work experience:
6+ years’ combined experience related to systems and/or network administration.
Technical or specialized knowledge/skills:
Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.
Excellent analytical skills.
Demonstrated experience and knowledge in networking, security, systems administration, Disaster Recovery, and/or server management.
Demonstrated experience and knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
Demonstrated excellence in providing superb customer service.
Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).
(Preferred) MCSE, MCSA, VMware VCP, CCNA, or certifications awarded on installed application.
Environmental, physical and psychological requirements:
Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.