Estimator / Customer Service Rep- Wausau, WI at Oldcastle BuildingEnvelope Inc in Wausau, Wisconsin

Job Summary

Serve customers by providing product and service information, estimating, resolving product and service problems, and process orders.  Serve as an ambassador (customer advocate) between the customer and the company. 

Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products and services of the organization


• Provide detailed estimates to our customers in a timely manner. Work from architectural drawings and specifications, shop drawings or elevation take-offs


• Follow up on estimates and provide feedback concerning market pricing levels


• Provide pricing of change orders and backorders to insure accurate invoicing


• Document customer interactions and transactions


• Provide consultation, coordination and assistance to our customers, sales force and internal personnel


• Maintain detailed and organized records of bid documents, correspondence and other project specific information


• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist


• Coordinate between sales and production to meet customer deadlines


• Maintain good communication channels with product and support staff


• Communicate with  customers to determine expected delivery date and time.


• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution


• Assist sales staff with expediting orders and communications with the production floor


• Greet customers in a courteous, friendly, and professional manner


• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills


• Provide assistance to all co-workers when needed

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Representative position, the following conditions must be met:

• A minimum of 1 year previous customer service experience


• Strong organizational and listening skills


• Have experience using computer software estimating programs to prepare estimates is a plus


• Ability to work overtime when required


• Ability to work independently and prioritize work with deadlines


• Ability to read, interpret, & understand architectural drawings and specifications and estimates that incorporate different building envelope solutions is a plus


• Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications


• Strong math skills and be able to and perform mathematical calculations, and write measurements in number fractions


• Computer experience and accuracy in numeric typing


• Previous customer service experience in glass industry preferred

Equipment

• Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.  


• Issued safety equipment

Safety

• This position is largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.


• To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.


• There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.

Work Environment

• Primarily works in an office environment with controlled climate.


• Ability to perform light hand work at a computer/telephone station in an office environment.


• Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).  


• Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE.


• While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.

Physical Activities/Demands

Activity

Occasional

(0-32x/shift)

Frequent

(33-200x/shift)

Constant

(201+/shift)

Bend/Twist

X

Carrying

X

Kneel/Crawl

X

Ladders/Scaffold Climbing

X

Reaching

X

Repetitive Use

Wrist/Hand/Fingers                  

X

Shoulder/Elbow                        

X

Hip/Knee/Ankles                      

X

Standing

X

Sitting

X

Stoop/Squat

X

Stair Climbing

X

Typing/Keyboarding

X

Walking

X

Other (Explain)

• For the following physical activities, list amount of both measurements(how often and how much)

Lifting

Occasional

    Occasional

   Occasional

  Occasional

      Lbs of Force Measured

(0-15)

        (15-30)

       (30-50)

       (50-75)

Pushing/Pulling

Occasional

 Occasional

 Occasional

 Occasional

      Lbs of Force Measured

   (0-15)

        (15-30)

         (30-50)

       (50-75)

   ** Weight over 75 lbs. requires assistance (employee or mechanical)

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.