Service Coordinator at Pape' Material Handling, Inc in City of Industry, California

Job Description:

PAPÉ MATERIAL HANDLING, INC. – CITY OF INDUSTRY, CA

SERVICE COORDINATOR:   Position will communicate directly and work closely with the Product Support Manager, PSR, Technicians and customers regarding pending, ongoing and completed service jobs. Essential duties and responsibilities will include but are not limited to the following:

• Receive service breakdown calls from customers and obtain necessary information.


• Schedule technicians to jobs based on customer need, technician specialty and/or skill set, and geographic efficiency.


• Gather and post information into business management software and record accurately and efficiently.


• Collect repair orders as they are finished by managing the work in process through the company business management system.


• Check repair orders for accuracy and completeness, verify information and follow up with technicians to minimize outstanding work in progress.


• Make outbound calls to customers to schedule appointments for preventative maintenance.


• Assist with clerical tasks and customer follow-up as necessary or as directed.


• Manage the work flow process of the team of assigned technicians.


• Follow up with supervisor regarding noncompliance issues concerning the technicians timely and accurate submission of paperwork.


• Invoice work orders in a timely manner.


• Perform other specific duties and projects as assigned.

Must maintain the highest standards in safety practices and company policies, and professionally represent the company at all times. Computer proficiency and experience with Excel and Word required. Communication skills, both oral and written, must be above average. Must have excellent attention to detail and follow through on jobs. Technical, leadership and sales experience preferred. Applicant must occasionally lift and/or move up to 50 pounds.

Why work for Papé:

• Competitive pay based on your skills, training, and experience level


• 
  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


• 
  Advancement – Papé is a dynamic, growth oriented organization with a focus’ on promoting from within.  


• 
  Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.


• 
  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


• 
  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• 
  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Experience

Preferred

• Technical, leadership and sales experience

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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