Posted in Other 30+ days ago.
Type: Full Time
Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent's subsidiaries own and operate 30 hospitals in six states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Twelve of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2019 - the twelfth consecutive year an Ardent facility made this list. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017, 2018, 2019, and 2020.
OUR POSITION: We have an exciting opportunity to join our Health Information Management team as the Dragon Administrator/Manager. This position will support Hackensack Meridian Health Mountainside Medical Center located in Montclair, New Jersey. This facility is owned and operated by Ardent Health Services.
The Dragon Administrator/Manager manages the usage and training of Dragon Speech Recognition and supports providers in Epic to become efficient in their ability to utilize Dragon.
PRIMARY RESPONSIBILITIES
15%: Provides support for EHR applications with Dragon Speech Recognition integration.
* Act as a positive influence to support change adaptation for all end users.
20%: Provides Provider training and education
* Provides demonstrations/presentations of the clinical systems software to key user groups.
* Effectively trains and educates other support staff and/or providers as assigned with resulting understanding, consistent and correct utilization by users.
* Effectively communicates complex and technical subject matter to non-technical end users in an effective and supportive manner.
30%: Collaborates with others in the design, development, build, dissemination and utilization of Epic reports or the Nuance Management Console (NMC) and Nuance reports for the Dragon Administrator.
* Demonstrates knowledge of EHR applications, databases and clinic workflows.
* Develops and documents procedures pertaining to Dragon Speech Recognition workflow.
* Monitors utilization system logs to ensure utilization is at Ardent standard.
* Helps to develop and/update or maintain documentation on system setup for physician use.
* Demonstrates knowledge of the EMR, NMC and provider workflows within EPIC
* Develops and documents procedures and training material pertaining to Dragon
* Participates in analyzing, testing and implementing software upgrades related to Dragon software
* Monitors Nuance reports for DMO use working to increase utilization of the system for dictation and commands
10%: Provides consultative services and acts as a knowledge expert on projects which integrate with the EHR, for example Haiku/Canto and Dragon integration.
* Effectively manage tasks and time.
20%: Continually expands self and team knowledge of Dragon Speech Recognition and Epic integration.
* Displays curiosity about what Epic and other systems could do, not what they are currently doing.
* Demonstrates timely, effective and efficient troubleshooting of end user questions/complaints.
* Independently provides answers to the majority of end user questions without further consultation.
* Regularly communicates evidence of being knowledgeable about the Epic application.
* Keeps self-updated on Epic applications through reading, meeting attendance, continuing education and professional networking.
* Keeps up to date with release notes and participates in upgrade planning and implementation.
5%: Performs other duties as assigned
QUALIFICATIONS
Required Education and Work Experience:
*
Bachelor's Degree in related field of study; relevant education and/or experience may be substituted for one another in accordance to policy
*
Four (4) years of related experience of which two (2) years must have been in a management capacity.
Preferred Education and Work Experience:
*
Skill in performance improvement processes and methods
*
Knowledge of design specifications and system maintenance for Epic applications
*
Previous experience as a project manager
*
Prefer formal training and certification in Epic applications
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class..
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