(Additional hours as necessary to meet the objectives of the department).
Function: Perform various clerical duties in support of the Loan Records department.
Duties and Responsibilities: Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently Works as a team player to contribute to the success of the department and in turn the organization
Performs the following functions within the specified unit:
Commercial and/or Attorney Loans:
Document verification of new and modified commercial loans. Identification of missing documents, signatures, dates, and collateral to be tracked for renewal.
Setup tracking of document exceptions and collateral in tickler systems
Preparation of loan documents for scanning and retention of required original documents.
Document importing, filing, retrieval and research of loan documentation
Researches and resolves questions for internal and external customers
Assumes additional duties as required
Business Banking and/or Consumer Loans:
Document verification of new and modified business banking loans. Identification of missing documents, signatures, dates, and collateral to be tracked for renewal.
Setup tracking of document exceptions in the tickler systems
Preparation of loan documents for scanning, quality control of images, retention of required original documents, and destruction of remaining physical documents
Document importing, filing, retrieval and research of loan documentation
Researches and resolves questions for internal and external customers
Assumes additional duties as required
Document Imaging and Quality Control:
Document imaging of loan documents, tax receipts, participation shadow files, insurance policies, trailing loan documents, and system maintenance forms.
Indexing of documents to the designated loans.
Quality control of the images, retention of required original documents, and destruction of remaining physical documents.
Review new account source and name change reports.
Document importing of mortgage and denied/withdrawn loan files.
Request FNMA paid loan notes from BNY Mellon
Collateral Insurance:
Sorting of incoming insurance mail by new policies, renewals, cancellations, and reinstatements
Indexing of documents to the designated loans and quality control of the images.
Review of collateral insurance policies for required information,
Format Excel spreadsheets for tracking of collateral insurance
Work insurance reports and update tickler systems for renewal policies on consumer loans.
Follow up on cancellations with agents and lenders.
Prepare hazard force placed checklists and flood calculation worksheets for lapsed or insufficient insurance coverage on consumer loans.
Submit transmittals for force placement of insurance on consumer loans.
Produce customer form letters in Microsoft Word.
Document importing, filing, tracking, retrieval and research of consumer loan documentation.
Researches and resolves questions for internal and external customers
Assumes additional duties as required
Paid Loans:
Review paid loan reports and pull physical loan folders for processing
Release of collateral held on loans: vehicle titles, assignment of life insurance, brokerage or stock, and termination of UCC filings
Preparation of partial real estate releases and mortgage/assignment of rent satisfaction pieces for satisfaction of liens at the courthouses
Update collateral tracking items in tickler systems
Calculation of prepayment penalties and loan payoff quotes/letters
Issuance of letters of guarantee of vehicle title
Produce and mail paid loan letters to borrowers
Document importing, filing, tracking, retrieval, and research of loan documentation
Quality control of images, retention of required original documents and destruction of remaining physical documents.
Researches and resolves questions for internal and external customers
Assumes additional duties as required
Physical Demands
Operates a keypad device or office equipment: 90% of the day. The primary parts of the body involved in performing these tasks are the fingers, thumb, hands, and wrists. Requires the use of manual dexterity skills for typing, filing, and data entry up to 90% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. The job requires reaching above the shoulders, occasionally, which is slow in speed. Bending and twisting is required, occasionally, which is slow in speed. Climbing a ladder is required occasionally. Standing is required 10% of the day which includes bending. Sitting is required 90% of the day in a straight position. Walking is required 5% of the day which is slow is speed. Routinely lifts 10 lbs. Must be able to occasionally lift and/or move up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Experience
Required
1 year(s): Up to one year required general experience.
Education
Required
High School or better in Academic/General or related field
Skills
Preferred
Ability to work in a fast-paced environment
Excellent written communication
Excellent verbal communication
Ability to work independently
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)