Technical Writer at NTT Data, Inc in Palo Alto, California

Job Description:

Description

Role: Technical Writer
Location: Palo Alto, CA
Type: 6 months (W2 Contract)

Please note this person is expected to be onsite once buildings re-open.

Position Overview:
This role will be responsible for creating and maintaining libraries of product support documentation and training for Client's Health technologies, policies, and procedures.

Responsibilities:
The Product Documentation and Training Specialist is responsible for maintaining and optimizing written documents, training, and other tools to help users of Health technologies. This role will collaborate closely with leaders from product, engineering, legal, and customer success teams. This role is responsible for ensuring materials are up to date, accurate, formatted according to established guidelines, and useful to multiple audiences across multiple channels.

Top Responsibilities:

* Interview and work with Health subject matter experts to fully understand product functionality and top user issues.

* Write and copy-edit training and documentation, including materials for troubleshooting, product setup, how to use product features, emerging issues, announcements, and processes.

* Work with cross-functional stakeholders to review documentation and training, execute on feedback, and gain final sign-off.

* Create basic graphics to supplement written content.

* Input, organize, and optimize the corpus of documentation and training within a content management system.

* Manage workflow and track assigned tickets.

* Facilitate the localization process for documents (however, no direct translation required for this role).

Mandatory:

* Ability to deliver all the tasks listed above, in addition to meeting the requirements below.

* 4+ years direct experience creating training documents meeting all of the same criteria below, in the form of slidesets and eLearning modules. Language: U.S. English Audience: Healthcare professionals and IT helpdesk, consumers Industry: Medical software or other healthcare segment.

* 4+ years direct experience writing and copy editing technical documentation meeting all of the following criteria: Knowledge management: Documents maintained in a content management system such as Zendesk, Atlassian Confluence, Google Connect Composer Portfolio of written documentation and training decks.

* Experience creating technical graphics using image editing software such as Photoshop, Illustrator, GIMP.

* Demonstrated track record of attention to detail, organization, and time management.

* Ability to manage multiple stakeholders and balance multiple competing priorities.

* Ability to communicate clearly with cross-functional teams.

* Ability to recognize the big-picture implications of each assignment and participate fully in discussions that extend beyond day-to-day task completion.

Desired:

* 2+ years' experience organizing and optimizing a large corpus of documentation in a system for easy access and usability.

* Experience using page layout software to design printed materials like user manuals.

* Experience using eLearning authoring tools to create online learning modules.

* Understanding of professional norms and regulations in the field of healthcare.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.