Senior Collection Representative at Springer Nature in Jersey City, New Jersey

Job Description:

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

Visit: group.springernature.com and follow @SpringerNature

We are seeking an experienced Senior Collections Representative with ample experience in high volume Collections, Credit Control and Accounts Receivable. This role will be reporting to the Collections Manager and will be located in our Jersey City, NJ office.

Application Closing Date: December 14th 2020

Responsibilities:

• Daily customer contact (emails and phone calls) for collection of open receivables in a fast paced goals –oriented Collections department


• Research and analyze AR Aging to ensure that all assigned accounts are reconciled and up to date


• Review orders in credit check on a daily basis, review and modify customer credit limits, and put delinquent accounts on credit hold


• Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits


• Providing customer service regarding collection issues, process and review account adjustments, process refunds, handle bad debt write offs, and account settlements


• Promptly respond to client inquiries regarding past due balances


• Provide and maintain in depth collection notes for Collection Manager on a weekly/monthly basis


• Send delinquent accounts to 3rd party Collection and review and reconcile monthly files sent by Collection agency


• Monitor Collections shared mailbox


• Run D&B reports when credit applications submitted by new customers


• Accountable for reducing delinquency for assigned accounts in order to reduce company DSO


• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process


• Generate and distribute month end reports to Senior Management

Skills/Experience:

• 7 - 10 years’ experience in credit control


• Solid experience of accounts reconciliation and resolving unapplied payments/credits


• Experience with credit control methods and procedures


• Intermediate level with Excel/MS Word required


• Recent SAP FI working experience, within the last 1 – 2 years


• Excellent verbal and written communication skills with internal and external parties

If you are an internal applicant please inform your line manager.

We offer a comprehensive benefits package that includes:

• Medical, Dental and Vision


• Life and AD&D


• 401(k)


• Flexible Spending Accounts


• Transit Accounts


• Tuition Assistance


• Summer Hours

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Visit the Springer Nature Editorial and Publishing website at www.springernature.com/editorial-and-publishing-jobs for more information about our Research E&P career opportunities.