Posted in Other 30+ days ago.
Type: Full Time
OVERVIEW
Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women s and children s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.
If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.
We currently have an exciting opportunity for a Customer Service Representative located in Overland Park, KS.
Summary:
The Customer Service Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.
RESPONSIBILITIES
* Handle incoming calls from patients and attorneys to resolve problems and answer questions.
* Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines.
* Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
* Work Patient Services daily legal and patient correspondence.
* Be familiar with necessary client information.
* Correspond directly with the collection agency representatives as needed to resolve patient concerns.
* Be familiar with and understand payor and state rules and regulations.
* Review Collection Status Change requests and correspond with patients regarding their collection status change.
* Work internal projects.
* Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively.
* Familiarity and proficiency with the policies and procedures of the Patient Services department.
* Knowledge of Medical Insurance terminology.
* Strong attention to detail.
* HIPPA requirements.
* Organized, detail oriented with excellent follow through abilities. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills.
* Excellent communication skills both on the telephone and personally.
* Effective oral, written, and interpersonal communication
Education/Experience
* High School diploma or general education degree (GED) required.
* One-year experience in a Customer Service environment preferred or equivalent experience of education and experience
Computer Skills
To perform this job successfully, an individual should have knowledge of:
* Basic knowledge of Microsoft Office
We offer a comprehensive benefits package that includes full Medical, Dental and Vision benefits effective on your first day of employment. A company matching 401 K, tuition reimbursement, company paid Life Insurance and Long-term Disability, as well as generous PTO and Paid Holidays
If you are ready to join an exciting, progressive company and have a strong work ethic, Join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.
Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Envision Physician Services is an Equal Opportunity Employer.
|
Quanta Infrastructure Solutions Group |
|
Motion Recruitment |
|
Paradigm Enterprises Inc |