PBX Operator - Playa Largo Resort & Spa at Shaner Hotel Group Limited Partnership in Key Largo, Florida

Job Description:

The PBX Operators provide superior guest services to include providing prompt, courteous and efficient handling of all incoming and in-house telephone calls. Provide information and services to any guest or visitor in a friendly, professional manner.

·        
Be
available to work a flexible schedule, including weekends, holidays, and varied
shifts, as required to meet the needs of the business operations.

·        
Maintain
complete knowledge at all times of:

o  
All
hotel features/services, hours of operation.

o  
All
room types, numbers, layout, decor, appointments and location.

o  
All
room rates, special packages and promotions.

o  
Daily
house count and expected arrivals/departures.

o  
Room
availability status for any given day.

o  
Scheduled
in-house group activities, locations and times.

o  
All
hotel and departmental policies and procedures.