Posted in Other 30+ days ago.
Type: Full Time
POSITION SUMMARY
Make all patient appointments for all locations and all providers to ensure all providers are fully utilized
Essential Functions Statement(s)
- Makes appointments for patients, reschedules and cancels through patient portal, patient call, and outside referral software program
- Follows appointment guidelines to ensure proper scheduling
- Determines patient's clinical need to ensure proper scheduling
- Performs other related duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Judgment - The ability to formulate a sound decision using the available information.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Education: High School Graduate or equivalent required
Experience: Previous customer service experience is required. Previous experience in a physician's office, with working knowledge of office clinical procedures is preferred
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Equal Opportunity Employer/Veterans/Disabled
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