Information Technology Analyst 3 (35 Hour) at The Department of Children and Families in Wethersfield, Connecticut

Job Description:

Introduction

Are you a self-motivated team player who enjoys solving problems? If
so, we invite you to read the criteria below & apply today!

Thehas an
excitingopportunity at
the(DOL) in Wethersfield, CT. This is a
first shift, full-time, 35 hours per week, Monday through Friday position.

Who we are:

TheDepartment of Labor is committed to protecting and
promoting the interests of Connecticut workers. In order to accomplish this in
an ever-changing environment, we assist workers and employers to become
competitive in the global economy. We take a comprehensive approach to meeting
the needs of workers and employers, and the other agencies that serve them. We
ensure the supply of high-quality integrated services that serve the needs of
our customers.

Main duties include, but are not limited to the
following:

- Manage the maintenance of Server and Storage environments.

- Investigate, analyze, and resolve Server and Storage incidents.

- Documentation
of technical problems, resolutions, processes, and procedures.

- Complete Monthly
and Compliance patching as required.

- Develop operational reporting to help in
managing environments.

- Work with Project Management Team to design new Server
and Storage environments based on project requirements.

- Work with Development
Staff to update and implement applications.

- Work in Active Directory to create
users/groups and modify permissions.

- Group Policy Management.

- Work with Backup
technologies: Arcserve and Dell Avamar.

- Creating and maintaining print queues
and working with Multi-Functional Devices (MFD).

We offer a competitive ; excellent health care; generous leave policies; a retirement plan; a deferred compensation program; and more!

Selection Plan

This position is competitive. Open to the public.

Applications to this recruitment may be used for future vacancies.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the State of Connecticut.

You may be required to provide additional information if considered for an interview.

Due to the volume of anticipated applications, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Any questions pertaining to this recruitment, please contact Jennifer Neumann at.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

EXAMPLES OF DUTIES

All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.

Working Supervisor Use: Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.

Systems Programming: Performs the most complex duties related to application development; develops and implements system programming standards; configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and/or Front End Processor (FEP) operating system software; performs other related duties as required.

Software Development: Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization; writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.

Database Administration: Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database; leads integration efforts, transitioning applications to new technology; performs related duties as required.

Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.

IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.