Campus Sales Operations Manager at K12 Services in San Francisco, California

Job Description:

SUMMARY: Galvanize is a fast-paced, dynamic workplace filled with some of the most innovative startups and driven students. As a company scaling up, we are constantly improving on our systems and procedures.  We are looking for someone who is an out of the box thinker who understands the importance of effectively balancing revenue creation, member satisfaction, and operational efficiency.  Successful Campus Operations Managers provide sales leadership and strategic direction to the campus to cultivate an outstanding member experience.  We are seeking an experienced professional who loves working in a collaborative environment, is passionate about the future of entrepreneurship, and is hungry to scale and grow Galvanize. 

ESSENTIAL FUNCTIONS:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

Campus Management, Member Service & Support

• Oversee day-to-day activities of campus to ensure Galvanize delivers an exceptional, consistent experience for all our student, entrepreneurial, and partner members.


• Address escalated issues as they arise and notify General Manager as necessary.


• Hold and lead daily standup meetings with staff to foster an environment of open communication and excellence.


• Regularly connect with campus members and partners to build and maintain relationships and identify future growth and employment opportunities.


• Work with General Manager and Program Director to execute member programming and events for campus and identify and implement improvements in programming.


• Maximize member NPS through leadership, program implementation, and a delivering on a culture of outstanding hospitality.


• Lead Community / Facility team to ensure campus is well maintained and in good working order.


• Perform duties in all aspects of campus operations whenever needed.

Financial 

• Maximize revenues and minimize costs to meet or exceed EBITDA budget.


• Prepare campus operations budget and forecasts and explain all budget variances.


• Monitor collection of membership fees, tuition, event and other income, account receivables and accounts payable.


• Monitor operations purchases to ensure they are within budget.

Sales & Marketing, Revenue Creation & Management

• Drive membership revenue and lead campus staff to maximize revenue for all product lines including but not limited to membership, events and partnerships.


• Work with Membership Director to manage and grow entrepreneurial member sales related to entrepreneurial member programming.


• Establish and manage key relationships to build membership community and partnerships.


• Identify potential business opportunities and work internally to implement appropriate campus programming through Member Success Manager.


• Coordinate sales and marketing activities for the campus.


• Maintain strong business relationship with on-site cafe and caterer, Conceptually Social.

Employee Management 

• Conduct regular meetings and weekly one-on-one direct reports.


• Coach and mentor campus team to provide direction and inspiration.


• Manage the recruiting and onboarding for campus operations staff.


• Coordinate training and leadership with HQ leadership and ensure all team members are adequately trained and managed.

Facilities Management/Physical Campus Appearance

• Ensure campus is well maintained, clean, and the overall appearance is welcoming and inviting to all members and their guests.


• Work with Community/Facilities team to establish facilities maintenance and CapEx budget.

Startup & Community Engagement 

• Drive and support the Galvanize brand within the startup community.


• Attend events, meet-ups, and other relationship building opportunities to support and expand startup network.


• Leverage relationships and network to grow campus revenue.

Supervisory Responsibilities: Directly supervises Full-time Equivalent (FTE) regular employees and/or contractors.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS:   

• 4+ years of sales or sales management experience


• 4+ years of experience in managing a team, launching, or scaling a business.


• 4 year college degree preferred.

OTHER REQUIRED QUALIFICATIONS:  

• Strong written and verbal communication skills


• Expert at guiding expectation setting, supporting a growth mindset culture, and practicing active listening.


• Excellent organizational skills, ability to manage multiple tasks, and strong attention to detail.


• Prior financial management experience and working knowledge of financial statements.


• Previous hospitality-related industry a plus.


• Passionate about working with tech startups and education.


• Established tech/startup network.


• Ability to work in a fast-paced and dynamic environment.


• Evening/weekend availability as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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