Provide prompt, courteous and professional customer service assistance to internal and external clients. Requires presence at the centralized work station to meet organizational needs. Provides administrative assistance to the Fuller Industries Executive Administrative team.
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Interacting With Computers
Performing Administrative Activities
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Performing for or Working Directly with the Public
Identifying Objects, Actions, and Events
Other duties as directed.
Detailed Work Activities
Answer telephones to direct calls or provide information.
Coordinate operational activities.
Distribute incoming mail.
Distribute materials to employees or customers.
Enter information into databases or software programs.
Greet customers, patrons, or visitors.
Issue documentation or identification to customers or employees.
Maintain current knowledge related to work activities.
Make travel, accommodations, or entertainment arrangements for others.
Manage clerical or administrative activities.
Operate communications equipment or systems.
Operate computers or computerized equipment.
Operate office equipment.
Order materials, supplies, or equipment.
Prepare documentation for contracts, transactions, or regulatory compliance.
Prepare informational or reference materials.
Proofread documents, records, or other files to ensure accuracy.
Record information from meetings or other formal proceedings.
Refer customers to appropriate personnel.
Report maintenance or equipment problems to appropriate personnel.
Route mail to correct destinations.
Schedule operational activities.
Search files, databases or reference materials to obtain needed information.
Select resources needed to accomplish tasks.
Send information, materials or documentation.
the employee is occasionally Stand; Walk; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is frequently Sit; the employee is regularly Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear;
Lifts Weight or Exerts Force Work Environment
the employee is occasionally Up to 25 pounds; the employee is frequently Up to 10 pounds;
Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus;
Education and Experience
Years of Experience
Other duties as assigned.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Actively looking for ways to help people.
Coordination Adjusting actions in relation to others' actions.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Resource Management Skills
Time Management Managing one's own time and the time of others.
Desktop Computer Skills
Graphics Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.