Technical Training Specialist at Intuitive Surgical, Inc. in Sunnyvale, California

Job Description:

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and

decreasing surgical invasiveness, with patient safety as our highest priority.

PrimaryFunction of Position:

This role provides support to the Production and Engineering teamsin the form of employee training, onboarding, and content development. Thisindividual both develops and improves subject matter that drives towardsconsistency and the integrity of training from the time an employee isinitially on boarded.

A successful person in this role embraces the opportunity to take newapproaches and finds creative solutions for how effective training can be usedto address real-life production needs. Effective training specialists areself-starters capable of research and assimilation of content (often hands-on)that drives towards solutions and standardization. They pursue deliverablesdesigned to educate and promote self-sufficiency in trainees through theestablishment of fundamental knowledge and techniques that serve as a launchpoint for more specialized training in their assigned roles.

These individuals are forward thinking, take the steps necessary to developthemselves, and strive to perfect their craft. They have a passion forcontinuous improvement and a penchant for making learning fun. They recognizethe importance of what they do and take that responsibility seriously. Theyalso excel at developing training that is both fun and effective for theirstudents. This person embraces the challenges of creating meaningful contentacross a broad spectrum of topics and with direct impact to manufacturingfunctions ranging from new technicians, engineers, supply chain, andmanagement.

Training specialists have a knack for being able to distill concepts totheir simplest form and the ability to convey these lessons using a variety ofmethods and technologies. A training specialist is a big picture thinker thatstrives to provide the context for trainees to better understand theinterrelated nature of manufacturing and the policies/practices that govern howit operates.

Roles & Responsibilities:

• Develop and deliver training courses in the areas of manufacturing skills (classroom & hands-on), good manufacturing practices, production methodologies (e.g. Lean, Six Sigma, etc), information technology, and other subjects as required.


• Develop and enhance documentation and multimedia that creates relevant training for members of the business unit.


• Serve as a key stakeholder with Manufacturing management to identify and prioritize training needs.


• A demonstrated ability to recognize the implicit tasks and interested parties necessary to bring ideas to realization.


• Identify and develop promising team members with potential to become trainers themselves and provide the mentorship that will grow the training department's capabilities.


• Assist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting manufacturing.


• Lead the introduction and usage of Augmented Reality and associated technologies as a training methodology for manufacturing training and technician development.


• Collaborates with a cross-functional team to implement the use of AR technologies within the Manufacturing Process Instructions documentation.

Skills,Experience, Education, & Training:

• Education:




• Associates degree or higher with coursework the applicant feels is relevant to training, manufacturing, or educational development




• Examples could include but are not limited to


• Publishing, education, operations management, industrial engineering, graphic design, etc.

Or

• Minimum 2+ years of relevant experience in technical writing, content development, a trainer or similar role.


• Proficiency with commonly used business applications


• Ex. MS Word, Excel, PowerPoint and Visio.


• A history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness.


• Comfort with and proven ability to facilitate group and ad hoc training content.


• Strong written and verbal communication skills.


• Experience with project management and working as a cross functional team member.


• A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion.


• Familiarity with continuous improvement and production methodologies such as:




• Lean Manufacturing


• Six Sigma


• Theory of Constraints




• Ability to learn and instruct technicians in AR technology.


• A demonstrated level of proficiency in troubleshooting skills as related to the integration of AR Technologies.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

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