Patient Services Representative II - Super Niños at University of Oklahoma in Oklahoma City, Oklahoma

Job Description:

OU Physicians is Oklahoma’s largest physician group and encompasses almost every adult and child specialty. 

POSITION INFORMATION: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.  This position located in OU Physicians' Super Niños Clinic. 

REPRESENTATIVE DUTIES:

1. 
   Check In/Check Out
   
   
   1. Greets and check in patients using excellent customer service while updating demographics, obtaining photo, and verifying insurance
   
   
   2. Updates delay board and patients of any delays
   
   
   3. Process and prints payments through the scheduling program.
   
   
   4. Collects encounter forms and inspect the form for completeness and accuracy.
   
   
   5. Scans/Updates insurance cards into the Electronic Medical Record software
   
   
   6. Able to function in Electronic Medical Records (phone notes, patient pictures, scanning insurance cards and I.D
   
   
   7. Prepares encounter forms and billing packets for patients to be seen.
   
   
   8. Prepare daily batch form.
   
   
   9. Prints physician schedules.
   
   
   10. Schedules patient appointments, either by telephone or in person
   
   
   11. Obtains patient demographics on new patients and updates demographics on established patients.
   
   
   12. Answers telephone calls and distributes to the appropriate people.
   
   
   
   


2. 
   Scheduling
   
   
   
   1. Manage up to five phone lines
   
   
   2. Knowledgeable with insurance
   
   
   
   


3. 
   Filing and Organization
   
   
   
   1. Pulls new patient records/obtain archived charts as needed for patient care and/or requests medical records from other facilities
   
   
   2. Copies and prints medical records for patients and other providers or facilities.
   
   
   3. Prepares inactive patient charts for storage. Maintains log of charts in storage.
   
   
   4. Secures charts that have been sent to storage that are needed in the clinic.
   
   
   5. Makes up new patient information packets
   
   
   6. Requests medical records from other facilities
   
   
   
   


4. 
   Referrals and Authorizations
   
   
   
   1. Talks to patients about financial accounts/balances and collects co-pays
   
   
   2. Able to verify referrals on file in the patient account.
   
   
   
   


5. 
   Miscellaneous
   
   
   
   1. Monitors office supplies and notifies appropriate person when supplies are low and need to be reordered
   
   
   2. Dispenses supplies as needed.
   
   
   3. Sorts and distributes mail and faxes.
   
   
   4. Securing PHI by emptying shred boxes daily in a locked blue bin.
   
   
   5. Attending and maintaining the coffee maker and water dispenser routinely throughout the day.
   
   
   6. Keep the waiting area tidy.
   
   
   
   


6. 
   All Areas
   
   
   
   1. Communicates with patients of all ages in a professional manner at all times.
   
   
   2. Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
   
   
   3. Enhances professional growth and development through in-service meetings and education programs.
   
   
   4. Maintains patient confidentiality.
   
   
   5. Performs related work as required.
   
   
   
   

Education:  High School diploma or GED

Experience:  12 months experience in a customer service role

Skills:

• Excellent written and oral communication skills


• Computer skills


• Typing skills