Collections Specialist at Online Interpreters in Los Angeles, California

Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Under the general direction of the AR & Collections Manager, the Collection Specialist is responsible for managing a portfolio of accounts based on assigned Account Executives as well as other receivable activities (i.e. Collections, Cash receipts).

Major Responsibilities, but not limited to :

• Notify or locate customers with delinquent accounts and attempt to secure payment


• Investigate historical data for each debt or bill


• Prepare correspondence on delinquent accounts requiring special handling


• Prepare bill reconciliation reports


• Excel reporting


• Review accounts for any new developments and report to management


• Communicate status of accounts in a clear and concise manner


• Research disputed delinquent account balances


• Work closely with the Sales and Customer Service department to resolve and/or assist in any customer delinquency issues


• Assist with email responses and possible A/R functions


• Track progress of work


• Courier, archiving and mailing


• Additional finance duties as needed

Qualifications :

• Collections experience preferred, but not required


• Excellent Customer Service (telephone skills), work performance and attendance


• Ability to work independently and self-motivated


• Demonstrated proficiency in Word, Excel and various databases


• Knowledge of Salesforce, Great Plains applications preferred, but not required


• Strong work ethic, ability to work under pressure and maintain rapport with colleagues and clients


• Strong analytical skills


• Great organizational and follow-up skills, as well as attention to detail


• Excellent troubleshooting, creative problem-solving and strong analytical skills


• Sense of urgency and ownership, possess strong decision-making skills


• Strong follow-up skills - follows up aggressively on project/process details and has the ability to understand and develop the "big picture"

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)