Import Logistics Specialist at UWL, Inc. in Rocky River, Ohio

Job Description:

UWL is looking for an Import Logistics Specialist to join our team in Rocky River, OH.

UWL is a full service NVOCC and freight forwarding company providing integrated logistics worldwide to cargo owners, manufacturers, and commodity traders. Our capabilities include ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage.

UWL is a division of World Shipping, Inc.  We leverage over 55 years of market experience from our family of companies dedicated to providing cargo transportation and freight services around the globe.

Scope

• We are seeking a candidate that will display attention to detail, commitment, professionalism, and sense of urgency


• Must have the ability to prioritize with well-developed multi-tasking skills


• Establishes and maintains positive relationships including effective, proactive communication with both internal and external customers, vendors, and government agencies


• Helps bring creative solutions and routing options to management and the customer


• Attitude to provide the highest level of service to customers  


• Escalates uncommon, complex issues to the next level manager for resolution when necessary  


• Excels in a team environment

Responsibilities

• Delivers excellent customer service


• Maintains a customer-level SOP, which outlines customer’s service expectations and details


• Works with agents abroad to insure timely shipment bookings


• Communicates rates/costs to agent and customers


• Tracks and traces shipments with carriers & communicates discrepancies to customer


• Corrects invoicing of fees to customers, as outlined in the customer SOP


• Preparation of freight payments and tender of bills of lading to carrier


• Confirms and communicates all import ‘milestones’ to customer (e.g.: ETD, ETA, Arrival, Dispatch, Delivery, etc.)


• Meets minimum productivity and established KPI goals

Requirements

• 2 - 5 years import logistics or supply chain experience


• Detailed knowledge of ocean/air imports 


• Ability to work in fast paced environment, well organized


• Intermediate computer skills required including Microsoft Office

Advantages of Joining our Team:

• Competitive Compensation


• Benefits Package:

• Medical & Prescription


• Dental


• FSA - Medical & Dependent Care


• Disability Coverage


• Life and AD&D Insurance


• Employee Assistance Program & Financial Planning

• 401(k) Plan & Company Match


• Paid Time Off


• Professional Development & Growth Opportunities


• Join our World Group Community!

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description