Operator at UT Health East in Montclair, New Jersey

Job Description:

Who We Are

Patient focused, community oriented, conveniently located and equipped with technology that rivals the nation’s most prestigious healthcare systems, Hackensack Meridian Health Mountainside Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We’re proud of the therapeutic and administrative upgrades we have made. Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The physicians, nurses and volunteers who are a part of the Mountainside family are your friends and neighbors. We're your community, your hospital and team, working hard for you.

Hackensack Meridian Health Mountainside Medical Center is proud to continue to provide world-class health care services in a community setting. Our 365 bed medical center has successfully transitioned from a stand-alone facility to being part of Hackensack Meridian Health, the most comprehensive and truly integrated network in New Jersey.  Mountainside is a joint venture between Hackensack Meridian Health and Ardent Health Services, one of the country’s leading private hospital management companies.

We are looking for a dynamic and passionate Operator to join the Mountainside Team!

What You’ll Do

The Operator is responsible for answering phones in a courteous manner, directing individuals to the correct department/individual, and answering any property information questions.

The successful candidate will be able to:

• Answer telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner


• Advance callers to appropriate destination numbers


• Process patient requests through computerized telephone system, for installation of patient telephones


• Initiate opening and closing of patient’s phones according designated time of service


• Enter required data in various computerized voice/data systems


• Telephones patients to inform them of telephone service and dialing instructions


• Respond in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over paging system in a calm, clear professional manner


• Demonstrate effective oral communication skills


• Monitor lists of all current on-call emergency services and maintains correct beeper and home phone numbers


• Understand all disaster plan policies and procedures and is able to implement all necessary responses accordingly


• Inform supervisor of all patient or staff complaints or concerns


• Perform any and all other duties as assigned

What You’ll Bring

• High School Diploma or GED required


• 1-2 years’ experience working with phone systems


• Computerized data entry experience a plus


• A proven record of excellent verbal communication skills

What We Offer

• Competitive pay


• Advancement and career development opportunities

Hackensack Meridian Health Mountainside Medical Center is an Equal Opportunity Employer and applicants will receive consideration for employment regardless of race, color, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.