Patient Transport Manager, HHS Transport - Richmond, VA at Hospital Housekeeping Systems LLC in Richmond, Virginia

Job Description:

At HHS, we guarantee the best service in the business. Accordingly, many elements of our business practices dictate the need for processes to be consistent, without exception. Our policies represent those "non-negotiable" aspects of our services, the ones that ensure we are able to deliver exceptional quality, regardless of the circumstances.

The Patient Transport Manager is responsible for independently managing patient transportation, valet services, concierge services and courtesy cart services while administering HHS' programs to maintain high standards of efficiency, safety and patient and customer satisfaction. He/she is passionate about self-development and the development of others.

HHS Patient Transport & Valet Services: Moving patients throughout the hospital is a vital component of day-to-day operations. We approach patient transportation and valet services with a focus on safety and hospitality, and use proprietary BedWatch Transport Control to increase operational efficiency and minimize unnecessary downtime.

Responsibilities:

This position reports to Director of the facility; Responsibilities include, but not limited to:

• Responsible for the daily coordination and movement of hospital patients and visitor vehicles.


• Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.


• Ensure compliance with health, safety, The Joint Commission, OSHA, and industry regulatory agencies.


• Execute and maintain daily quality control systems.


• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction.


• Collaborate with hospital administration and other departments to provide world class service.


• Monitor and maintain operating budgets such as payroll, supplies, equipment, and hospital budgets.


• Create weekly schedules for work force.


• Conduct daily team meetings to discuss operational and safety goals.


• Reward and recognition for hourly team members.


• College degree or equivalent work experience.


• 2 plus years managing salaried and hourly employees.


• Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the organization.


• Demonstrate effective oral and written communication skills.


• Strong customer service orientation with a high sense of urgency.


• Ability to work in a fast paced, service oriented environment.


• High level of integrity and discretion in handling sensitive/confidential information.


• Effective judgment and decision making ability.


• Working knowledge of Microsoft office and web-based software.


• Must be proactive, self motivated and demonstrate ability to handle multiple projects and changing priorities.


• Effective collaborative skills; performing comfortably in group settings.


• Bi-lingual a plus

Benefits and Compensation
HHS is one of the largest privately owned support service providers in the United States. We were founded in 1975, and started out by providing one hospital in Texas with housekeeping services. Since then, our company has grown in every way possible. Today, we employ more than 16,000 people in more than 30 states, as well as internationally, and provide a wide range of services in the healthcare, resort, senior living, government, and aviation industries. As a growing company, we are always looking for dedicated and quality-driven people who are ready to grow alongside us. To learn more about who we are and the services we provide, visit hhs1.com .

Our People

HHS has achieved success by hiring world-class individuals. We are looking for professionals with exceptional customer service skills to manage day-to-day operations in partner businesses across the US & growing world locations (currently beginning in Canada, South America, & Japan).

The Essential Functions Test (EFT)

• At HHS, we know that people drive our success. We need team members with a positive attitude who are committed to teamwork, compassionate patient care, and top-notch quality service. What's more, we need team members who can perform the essential physical functions of the job.


• To make sure our team members can in fact perform those functions specifically related to their job duties with HHS, they must PASS 100% of the HHS Essential Functions Test (EFT). During the EFT, individuals will be expected to perform a series of controlled lifts and movements that replicate the tasks performed as part of their employment.


• The EFT helps HHS determine whether potential team members have the physical abilities required to perform their job.

HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity.
Thank you for your interest in HHS. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.