Posted in General Business 30+ days ago.
Type: Full-Time
As the premium provider of water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As the Customer Experience Director at Hall's Culligan Water, you will play a pivotal role in shaping and enhancing the overall customer journey. We are seeking a dynamic and innovative leader who is passionate about delivering exceptional experiences to our customers at every touchpoint. The ideal candidate will have a proven background in project management, a keen understanding of customer-centric strategies, and the ability to drive continuous improvement initiatives across our nationwide network of dealerships.
Our customers are the focal point of our company and their expectations are ever-increasing for faster service, clearer communication, and smoother transactions. Establishing a customer-centric culture requires a leader passionately committed to excellence in customer service. Reporting directly to the Chief Development Officer, this newly created role will lead the charge for continual enhancement of the customer experience. Your insights, creativity, and leadership will shape our journey forward by establishing benchmarks and realizing milestones that resonate with our strategic customer enhancement objectives and values. This position has the ability to work from anywhere in the United States, however extensive travel will be required as we'd like this position to spend quite a bit of time in face to face in our dealerships.
Responsibilities:
Leadership and Strategy Development:
Customer Feedback and Analytics:
Collaboration:
Training and Development:
Technology Integration:
Why Choose Hall's?
Who Should Apply?
Basic Qualifications:
Hall's Culligan Water is proud to be an Equal Opportunity Employer. We are dedicated to providing equal employment opportunities to all individuals, regardless of race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws.
INDHCH
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
See job description
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