Aptean, Inc. is an Equal Employment Opportunity Employer and is proud to have a drug-free environment. We evaluate qualified applicants without regard to race, color, sex, national origin, gender identity, religion, disability, age, veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation, parental status, and other legally protected characteristics.
Job Title: Global Renewals Manager
The Who, What, Why, and Where Aptean is looking to fill a key leadership position within our new Recurring Revenue Operations (RecRevOps) group. As a leader within Aptean's new RecRevOps group, the Renewals Manager is responsible for identifying, planning, and coordinating revenue growth strategies from our existing customer base as well managing a global team of Customer Advocates. The goal of the global Renewals team is to provide a world-class customer experience, to introduce cross-functional initiatives and to drive increased recurring revenues.
We are looking for someone with 2+ years of experience leading customer facing teams (sales, renewals, account development)
Additionally we'd like this person to have the following skills/ abilities:
Able to operate successfully in a lean, fast-paced organization
Experience working within a high-growth, technology company
Strong written and verbal communication skills, with a track record of supporting a variety of stakeholders
Exhibits sound business judgment and a proven track record of taking ownership, leading data-driven analyses, and providing clear answers to complex problems
Motivated self-starter, proactive and action-oriented
Ownership mentality with a track record and ability to "get things done"
Strong problem solving and collaboration skills
Experience in prioritization of deliverables and tasks
1. Manages daily, monthly, quarterly, annual targets for the global team of Customer Advocates
2. Analyzes team performance and customer data to determine revenue growth strategies
3. Assists the team with customer escalations and negotiations
4. Coaches team on best practices from a customer and professional standpoint
5. Evaluates business practices/processes to identify areas for improvement
6. Leads interactions with internal stakeholders to drive alignment across customer engagements and to ensure strategic alignment from a value-proposition standpoint
In this role you will work on an awesome team that has a great culture that values a go getter mentality and teamwork. Aptean is where go-getters with strong problem solving skills can thrive. We provide learning opportunities across the company so that you can build a career here no matter your background. Each and every one of us has a different story and different strengths. We are a dynamic company that cares about our 1,700 employees as much as our customers and our leadership team believes in finding and retaining awesome people.
To promote health and wellness, Aptean employees are provided with competitive compensation, robust benefits beginning day-one, and a self-managed PTO policy. Our open-office environment and modern breakroom allow people to get to know each other from across departments.
Where?This position will be located in our corporate headquarters in Alpharetta, GA at 4325 Alexander Dr #100, Alpharetta, GA 30022. You will enjoy our perks: mini-mart for snacks, drinks, and quick lunches, modern breakroom that allows people to get to know employees from other departments, monthly birthday celebrations, massages, monthly food trucks and breakfasts - all provided in an open-office environment. What you will also get to experience is a company that believes in the power of working collaboratively and winning together; that strives to balance work and home life, that seeks and hires teams of motivated go-getters, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
About UsAptean is a private-equity backed software company that connects companies in specific industries with specialized software solutions . In today's fast-paced, highly competitive economy, organizations don't have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. That's why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on us to simplify their everyday operations.
If you are looking for a company where you can give your best, work collaboratively, and build your career, we encourage you to submit an application!
Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other group status protected by applicable law.PI128772026