McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values , McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.
McKesson is currently seeking a Customer Service Supervisor in our Mason, OH office. The Customer Service Supervisor acts as a main point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. Key Responsibilities:
Verifies all Salesforce cases are properly recorded in the system and ensures that key service and contractual metrics are met. Sends monthly case reporting to MSH support services team as needed. Provides monthly operations reporting to PM's as requested.
Attends mandatory conference calls regarding current 3PL Title and Non-Title contracts. Must be prepared to add value to these calls and communicate needs and expectations from a Customer Care focused standpoint.
Interviews, hires, and trains all Customer Care staff in a manner that ensures adequate staffing and training levels at all times. Coordinates New Hire and ongoing training to ensure that all team members continually meet manufacturer needs and expectations.
Minimum (Required) Qualifications: (must be met in order to perform the job at the required level) Typically has 3+ years of subject matter experience including exhibiting leadership capabilities.
*Healthcare experience a plus
CAREER LEVEL: M1 Career Level - Manager - M1
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.