Sr. Director, Engineering - Order Processing and Experiences at Best Buy in Richfield, Minnesota

Job Description:

Best Buy is seeking a Sr. Director, Engineering - Order Processing and Experiences where you will play a key role in shaping the future of Best Buy's Order Processing and Experiences for all channels. For any multi-channel retailer, success is defined by providing valuable end to end experiences to customers and employees across many different channels. This position will be building and leading empowered teams that are responsible for creating new products in our Order Management Ecosystem, support Best Buy’s multi-channel strategy. We are undergoing a massive transformation across people, process and technology in this product space, breaking up a large , which directly supports the significant growth and evolution of Best Buy. We are in the first year of a multi-year journey, there is a lot of opportunity to shape and influence, and you will be helping Best Buy do that.

Accountabilities for this position span across software delivery, engineering practices, development frameworks, inclusive leadership, team and organizational design, and pioneering of new ways of working. Any experience with enterprise transformation/product transformation/software delivery transformation would be helpful as your experience would complement what Best Buy has done several times in last decade.

We embrace a culture of rapid experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking agile environment—one that encourages diversity of thought and passion for empowering teams by leading and mentoring others. You will leverage your rich industry experience to improve the way we develop and deliver software at scale, and partner with your stakeholders to deliver customer and business outcomes.

Every day you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering your teams to deliver innovative and human-centered customer experiences. You'll be required to apply your depth of knowledge and expertise to build and lead your teams through empowerment, engagement, and continuous improvement as we partner with our many stakeholders on a daily basis to stay aligned and focused on common goals.

We Are Excited About You Because...

• You are enthusiastic about outcomes. You will collaborate and enable your teams to create the best possible outcomes along with their stakeholders. As a Senior Director you will lead through others, and create an environment where success is easy. You embrace a culture of experimentation and help us to adopt new technologies and practices. You'll learn from us, and we'll learn from you. You care deeply about the experience you are delivering.


• You foster the culture of an empowered engineer that creates innovative customer centric products. Your mission is to build, empower, and mentor teams that partner with their product team, customers, and stakeholders. You crave accountability, and incrementally deliver products that are fit for purpose.


• You are a product minded engineer. You bring out the innovation in your teams. You encourage your engineers to take risks and think big, keeping the customer in the forefront. You build customer experiences to test ideas and enrich lives through technology.


• You have deep respect for your craft. We are dedicated to building software sustainably, using modern techniques. You're always looking for ways to raise the bar for engineering culture on your teams.


• You are respectful, empathetic, and humble. We want you to take your work seriously and be open to personal and professional growth. You communicate technical concepts well, and care about how others perceive your ideas. You create an environment on your team that is inclusive and open by default, and you know that this leads to an engaged team, which leads to better outcomes. Successful leaders show everyone respect and consideration.


• You care about your community. You are active in, give back, and receive from your engineering community. You understand that mentoring and learning from others makes us all better. You are committed to inclusive ways of working and honoring your team members and stakeholders as people.

About The Technology
Our systems are built on, and we look for experience with these technologies:

• Java, Groovy, REST, JSON, Sterling Commerce


• JavaScript frameworks, HTML, CSS, React, NodeJS


• Messaging frameworks like IBM MQ, Rabbit MQ, Kafka


• Familiarity with Cloud Infrastructure like AWS / GCP / Azure


• Relational and NoSQL databases like Oracle, MySQL, Cassandra, Cosmos, Cockroach DB, etc.


• OpenShift / Kubernetes / Docker

Your Experience will complement us if it Includes or Demonstrates...

• Leading, coaching, and inspiring a team of engineers, while creating an inclusive team culture that enables all members of the product teams to succeed


• Transforming teams from a project mindset towards a product mindset


• Identifying needed skills and capabilities needed on the team, and work to fill those roles by hiring and training an inclusive, diverse team


• Deeply understanding the value of, and the ability to, enable collaboration between designers, researchers, engineers, product managers, business owners, and executives


• Understanding funding mechanisms and managing budgets


• Excellent communication skills, especially when working with a distributed team


• Showing humility when others are right and having the confidence to admit mistakes


• Mentoring and delegating work to encourage growth of those around you. Reviewing code and provide thoughtful, constructive feedback


• Bringing a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community, specifically working within or introducing event driven architectures and streaming technologies

Minimum Qualifications

• 12 or more years of experience in the software engineering field and an engineering degree or 14 years of equivalent experience


• 10 or more years of experience in agile software delivery


• 10+ years of experience with highly scalable and performant messaging and/or scalable web software systems


• 8 or more years of increasing responsibility leading teams

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