Job Description:

Security Analyst

Job ID: 2021-26382

Location:

1101 Stewart Ave,

Bethpage,
NY 11714

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Job Summary

The Customer Security and Compliance team is providing our customers with a secure customer experience. This position will be responsible for managing the day to day operations of a team of professionals who focus on protecting our customers against rapidly evolving security and privacy threats.

Responsibilities:

• Drives Cyber Security, Authentication and Compliance programs


• Collaborates with IT, Product, and Security teams to ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and new security / fraud threats emerging through potential identity / authentication compromises


• Partners with IT to maintain a list of critical customer data systems that require IT penetration testing and review the results of regular testing


• Manages the execution of programs to regularly evaluate Customer Service Representatives on their compliance to security processes


• Analyzes security metrics on a regular basis and collaborate with afore mentioned teams to proactively manage any potential threats


• Manage the implementation of authentication business rules and processes through systemic controls, training, quality monitoring, and reporting


• Manages the day to day operations for the team of Customer Security and Compliance individual contributors


• Authors and maintain the Customer Operations Customer Security Incident response playbook


• Oversees and actively engages in incident responses with IT Security and Network Security 24/7 as needed


• Conducts and presents post mortem reports after each incident to identify continuous improvement opportunities to security and compliance steering committees


• Delivers reporting on Customer Operations Security and Compliance programs to leadership


• Collaborates with corporate legal department to ensure that all legal and regulatory requirements are identified and incorporated into applicable training programs and courses


• Applies project management skills to work cross-functionally to drive and schedule the activities of technical and operational teams developing software, process improvements and communication solutions


• Monitor vendor and contractor resources

Qualifications / Requirements

Required

• In-depth knowledge of network/cyber security and social engineering threats


• Thorough knowledge of call center operations


• Demonstrated ability to lead a team of professionals.


• Ability to manage multiple projects while coordinating efforts across a variety of functional areas


• Ability to prioritize and organize effectively


• Ability to document, prepare, and deliver data-driven presentations


• Ability to influence internal and external key stakeholders and build consensus


• Ability to develop strong working relationships with peers and project members


• Ability to provide leadership and direction to cross-functional and virtual teams


• Ability to communicate with all levels of management and company personnel


• Ability to make decisions and solve problems while working under pressure


• Ability to drive results within a matrixed organization


• Expert level experience using all Microsoft Office applications

Preferred

• BA/BS required in a related field (Cyber Security, Information Technology, Computer Science or MIS) or combination of education and equivalent experience; Master's preferred


• Security certification such as CPP, CISSP, GIAC or similar

Related Work Experience Number of Years:

• Security or Compliance experience within heavily-regulated industries such as Telecommunications, Healthcare, and/or Financial: 4-6


• Leadership and Management experience: 4-6


• Experience in IT, Security or Call Center Operations: 4-6

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

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